Tia Robisnon
Milwaukee,WI
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
5
5
years of professional experience
Work History
Caregiver
Lakisha Rollins
Milwaukee, Wisconsin
12.2023 - Current
Customer Service Representative
Auntie FeFes Child Development Center
Milwaukee, WI
03.2020 - Current
- Answering incoming calls & in-person questions
- Issuing emails/texts/calls to parents w/ important information or changes
- Weekly news letters for parents
- Provide information to parents interested in enrolling their child/children
- Monthly Snack/Lunch menu
- Assisting with billing information, payment options
- Maintaining records & making sure medical records stay up to date
- Handle complaints effectively while listening & finding solutions
Education
High School Diploma -
Casmir Pulaski High School
Milwaukee, WI05-2019
Matc
Milwaukee, WISkills
- Scheduling
- Complaint resolution
- Conflict resolution
- POS systems expert
- Administrative support
- Microsoft outlook
- Shipping and logistics
- Team collaboration
- Skype
- Customer relations
- Support case resolution
- Calendaring
- Verbal and written communication
- Documentation
- Calm demeanor
- Payment processing
- Complaint handling
- Paperwork processing
- Active listening
- Call center experience
- Email management
- Member account management
- Relationship building
- Problem-solving
- Follow-up skills
- Building rapport
- Strategic sales
Timeline
Caregiver
Lakisha Rollins
12.2023 - Current
Customer Service Representative
Auntie FeFes Child Development Center
03.2020 - Current
High School Diploma -
Casmir Pulaski High School
Matc