Caregiver
Marsha Wineburge
12.2014 - 03.2016
Janette Foster
Secetary
Lone Tree,IA
Timeline
Secretary
Casey McMillian
02.2012 - 08.2012
Secretary
Grout Medic
01.2009 - 08.2011
Work History
Caregiver
Marsha Wineburge
Las Vegas, NV
12.2014 - 03.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
Secretary
Casey McMillian
Las Vegas, Nevada
02.2012 - 08.2012
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Identified and resolved discrepancies and errors in customer accounts.
Secretary
Grout Medic
Lindenhurst, IL
01.2009 - 08.2011
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Liaised between clients and vendors and maintained effective lines of communication.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Provided comprehensive support to new staff, facilitating faster integration into team.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Overview
7
7
years of professional experience
Skills
Customer Service
Organization
Keyboarding skills
Appointment Scheduling
File Management
Calendar Management
Confidentiality understanding
Schedule Management
Multi-Line Phone Systems
File systems management
Mail distribution
Inter-office communications
Filing experience
Phone reception
Multitasking and Time Management
Clear Communication
Customer and client relations
Scheduling and calendar management
Employee Communications
Scheduling
Schedule Maintenance
Work Preference
Work Type
Full TimePart TimeImportant To Me
Flexible work hoursWork from home optionAdditional Information
Currently working on microsoft 365,Excel and Power Point. Also increasing my typing speed.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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