Experienced professional with a background in customer service, sales, and loss prevention seeking to contribute to the growth and success of Costco. Goal-oriented individual aiming to assume leadership roles and consistently enhance performance and knowledge across multiple departments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hi, I’m
ANDERS BERGLUND
ST. LOUIS PARK,MINNESOTA
Summary
Overview
10
years of professional experience
Work History
COSTCO WHOLESALEEDEN PRAIRIE, MN
CASHIER'S ASSISTANT
12.2023 - Current
Job overview
- ASSIST CASHIERS WITH BAGGING AND ORGANIZING MERCHANDISE FOR CUSTOMERS
- PROVIDE EXCELLENT CUSTOMER SERVICE BY ADDRESSING INQUIRIES AND RESOLVING ISSUES PROMPTLY
- MAINTAIN A CLEAN AND ORGANIZED CHECKOUT AREA FOR A SMOOTH AND EFFICIENT CHECKOUT PROCESS.
- Greeted customers and provided excellent customer service.
- Helped organize store displays and promotional events.
- Managed the checkout lines to ensure efficient customer service.
- Adhered to all safety policies, procedures, and regulations.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
ASHTON MCGEE RESTORATIONMINNETONKA, MN
OUTSIDE SALES REPRESENTATIVE
03.2023 - 09.2023
Job overview
- ENGAGED WITH POTENTIAL CLIENTS TO UNDERSTAND THEIR RESTORATION NEEDS AND PROVIDED TAILORED SOLUTIONS
- CONDUCTED ON-SITE ASSESSMENTS AND PRESENTED SERVICE OPTIONS, LEADING TO INCREASED SALES
- BUILT STRONG CLIENT RELATIONSHIPS, RESULTING IN REPEAT BUSINESS AND REFERRALS.
- Developed and implemented effective sales strategies to increase customer base and revenue.
- Assisted customers in selecting the most suitable roofing materials based on their needs and budget.
- Conducted regular site visits to evaluate existing roofs for potential repairs or replacement.
- Prepared detailed cost estimates for various roofing projects according to specifications.
- Managed customer relations by responding promptly to inquiries, complaints and requests for information.
- Negotiated contracts with clients while maintaining a positive relationship with them.
- Adhered to safety regulations when performing inspections on roofs or installations.
- Attended trade shows, conferences and seminars to stay abreast of industry trends and developments.
- Followed up with customers after installation and repair work was completed for feedback.
- Provided training sessions on proper use of roofing materials and tools.
RENEWAL BY ANDERSEN WINDOWSBayport, Minnesota
SALES REPRESENTATIVE
07.2021 - 09.2022
Job overview
- ENGAGED CUSTOMERS TO UNDERSTAND WINDOW REPLACEMENT NEEDS AND PROVIDED TAILORED SOLUTIONS
- CONDUCTED IN-HOME CONSULTATIONS AND PRESENTED PRODUCT OPTIONS, EXCEEDING MONTHLY SALES TARGETS.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Generated leads through cold calling potential clients.
- Maintained detailed records of customer interactions, orders and account status updates.
- Followed up on pending orders and inquiries in a timely manner.
- Negotiated contracts with customers regarding price, delivery terms, payment terms and other conditions.
- Assisted in resolving customer complaints in a prompt manner.
- Prepared weekly reports summarizing sales activities, forecasts and performance metrics.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Worked in conjunction with outside sales representative to maintain and grow product sales.
- Contacted new and existing customers to discuss product and service solutions.
- Negotiated prices, terms of sale and service agreement to close transactions.
ALDIST. PAUL, MN
SHIFT MANAGER
08.2019 - 01.2021
Job overview
- SUPERVISED DAILY STORE OPERATIONS, ENSURING EFFICIENT WORKFLOW AND HIGH CUSTOMER SERVICE STANDARDS
- TRAINED AND MENTORED NEW EMPLOYEES, FOSTERING A COLLABORATIVE AND PRODUCTIVE ENVIRONMENT
- MANAGED INVENTORY, HANDLED CASH TRANSACTIONS, AND IMPLEMENTED LOSS PREVENTION STRATEGIES.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Prepared detailed incident reports following any incidents that occurred during shifts.
COSTCO WHOLESALEST. LOUIS PARK, MN, AND MAPLEWOOD, MN
CASHIER AND CASHIER'S ASSISTANT
07.2017 - 01.2019
Job overview
- OPERATED CASH REGISTERS, PROCESSED TRANSACTIONS, AND PROVIDED FRIENDLY SERVICE
- ASSISTED WITH BAGGING AND ORGANIZING MERCHANDISE FOR CUSTOMERS
- MAINTAINED A CLEAN WORK AREA, CONTRIBUTING TO A POSITIVE SHOPPING EXPERIENCE.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
SAINT CLOUD STATE UNIVERSITY
Generals
University Overview
- Sep 2013 - Jan 2014
MOUND WESTONKA HIGH SCHOOL
HIGH SCHOOL DIPLOMA
University Overview
Skills
- SURVEILLANCE TECHNIQUES (CCTV AND PHYSICAL SURVEILLANCE)
- RISK ASSESSMENT AND SECURITY SYSTEMS
- INCIDENT REPORTING AND INVENTORY MANAGEMENT
- INTERNAL INVESTIGATIONS AND COMPLIANCE
- LEADERSHIP AND TRAINING DEVELOPMENT
- COMMUNICATION AND PROBLEM-SOLVING
- PROJECT MANAGEMENT AND TIME MANAGEMENT
- CUSTOMER SERVICE EXCELLENCE
- STRONG WORK ETHIC AND CREATIVITY
- EMOTIONAL INTELLIGENCE AND CRITICAL THINKING
- RESILIENCE AND ADAPTABILITY
- Loyalty Program Promotion
- Cash Handling Accuracy
- Sales Promotion
- Cash Register Operation
- Upselling
- Basic Math
- Cash Handling
- Critical Thinking
- Problem-Solving
- Safety initiatives
- Retail Operations
- Recovery management
- Teamwork and Collaboration
- POS Systems
- Relationship Building
- Recordkeeping
- Inventory processes
- Upselling strategies
- Till Balancing
- Detail Oriented
- Asset Protection
- CCTV Monitoring
- Theft detection
Volunteer Experience
Volunteer Experience
- FEED MY STARVING CHILDREN
- SALVATION ARMY
References
References
References available upon request.Timeline
CASHIER'S ASSISTANT
COSTCO WHOLESALE
12.2023 - Current
OUTSIDE SALES REPRESENTATIVE
ASHTON MCGEE RESTORATION
03.2023 - 09.2023
SALES REPRESENTATIVE
RENEWAL BY ANDERSEN WINDOWS
07.2021 - 09.2022
SHIFT MANAGER
ALDI
08.2019 - 01.2021
CASHIER AND CASHIER'S ASSISTANT
COSTCO WHOLESALE
07.2017 - 01.2019
SAINT CLOUD STATE UNIVERSITY
Generals
MOUND WESTONKA HIGH SCHOOL
HIGH SCHOOL DIPLOMA