Anderson Colon
Lake Alfred,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
BDC Representative
Jaguar Land Rover South Orlando
11.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
Line Cook
Miller's Ale House
03.2021 - 11.2021
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
Front of House Staff Member
Chick-Fil-A
01.2018 - 03.2021
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
Back of House Cook
Chick-Fil-A
01.2018 - 03.2021
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing effective time management techniques.
- Reduced food waste significantly by monitoring inventory closely and utilizing ingredients in a timely manner.
- Contributed to a positive work environment by maintaining open communication with colleagues and resolving conflicts professionally.
- Assisted in menu development, incorporating seasonal ingredients for fresh and innovative dishes.
Education
High School Diploma -
Saint Cloud High School
Saint Cloud, FL05.2018
Skills
- Product knowledge
- CRM software
- Performance tracking
- Follow-up calls
- Appointment setting
- Customer service
- Goal-oriented
- Telephone etiquette
- Problem-solving
- Excellent communication
- Team collaboration
Timeline
BDC Representative
Jaguar Land Rover South Orlando
11.2021 - Current
Line Cook
Miller's Ale House
03.2021 - 11.2021
Front of House Staff Member
Chick-Fil-A
01.2018 - 03.2021
Back of House Cook
Chick-Fil-A
01.2018 - 03.2021
High School Diploma -
Saint Cloud High School
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