Shyantra Sheppard
Florence,SC
Overview
9
9
years of professional experience
1
1
Certification
Work History
BDC Representative
Florence Toyota
Florence, SC
04.2023 - Current
- Identified customer needs by asking questions and advising on best solutions.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Provided accurate information to customers on products and services offered.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
Service Advisor
Florence Toyota
Florence, SC
05.2022 - 04.2023
- Updated system with order specifics and customer details, preferences, and billing information.
- Ensured that all customer inquiries were handled promptly and accurately.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Collaborated with other departments within the dealership such as finance, parts, and service teams to fulfill customer requests promptly.
Host/Server
Longhorn Steakhouse
Florence, SC
11.2017 - 04.2022
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
Sales Associate
HomeGoods
Myrtle Beach, SC
10.2018 - 07.2019
- Described merchandise and explained use, operation and care.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Greeted customers and provided exceptional customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier/Host/Server
Quincy's Family Steakhouse
Florence, SC
05.2016 - 02.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered telephone to provide dining information and take reservations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Accepted payments from guests for dine-in and take-out foods.
Education
High School Diploma -
West Florence High School
South Carolina05-2015
Phlebotomy
Horry-Georgetown Technical College
Conway, SCSkills
- Customer service
- Sales strategies
- Product knowledge
- Data entry
- CRM software
- Lead generation
Certification
- Phlebotomy
Timeline
BDC Representative
Florence Toyota
04.2023 - Current
Service Advisor
Florence Toyota
05.2022 - 04.2023
Sales Associate
HomeGoods
10.2018 - 07.2019
Host/Server
Longhorn Steakhouse
11.2017 - 04.2022
Cashier/Host/Server
Quincy's Family Steakhouse
05.2016 - 02.2018
High School Diploma -
West Florence High School
Phlebotomy
Horry-Georgetown Technical College
Similar Profiles
Samone GoodmanSamone Goodman
Business Development Specialist at Florence ToyotaBusiness Development Specialist at Florence Toyota
Benjamin DanielBenjamin Daniel
Cyber Security Instructor at Florence One Schools (West Florence High School)Cyber Security Instructor at Florence One Schools (West Florence High School)
Brayden KingBrayden King
Host at Ford's Garage FlorenceHost at Ford's Garage Florence
Vannisha FloydVannisha Floyd
Share The Care at McLeod Regional Medical CenterShare The Care at McLeod Regional Medical Center
Latice CollinsLatice Collins
Customer Service Representative at AssurantCustomer Service Representative at Assurant