Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shyantra Sheppard

Florence,SC

Overview

9
9
years of professional experience
1
1
Certification

Work History

BDC Representative

Florence Toyota
Florence, SC
04.2023 - Current
  • Identified customer needs by asking questions and advising on best solutions.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Provided accurate information to customers on products and services offered.
  • Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.

Service Advisor

Florence Toyota
Florence, SC
05.2022 - 04.2023
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Ensured that all customer inquiries were handled promptly and accurately.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Collaborated with other departments within the dealership such as finance, parts, and service teams to fulfill customer requests promptly.

Host/Server

Longhorn Steakhouse
Florence, SC
11.2017 - 04.2022
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided exceptional service to high volume of daily customers.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Sales Associate

HomeGoods
Myrtle Beach, SC
10.2018 - 07.2019
  • Described merchandise and explained use, operation and care.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Greeted customers and provided exceptional customer service.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Cashier/Host/Server

Quincy's Family Steakhouse
Florence, SC
05.2016 - 02.2018
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered telephone to provide dining information and take reservations.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Accepted payments from guests for dine-in and take-out foods.

Education

High School Diploma -

West Florence High School
South Carolina
05-2015

Phlebotomy

Horry-Georgetown Technical College
Conway, SC

Skills

  • Customer service
  • Sales strategies
  • Product knowledge
  • Data entry
  • CRM software
  • Lead generation

Certification

  • Phlebotomy

Timeline

BDC Representative

Florence Toyota
04.2023 - Current

Service Advisor

Florence Toyota
05.2022 - 04.2023

Sales Associate

HomeGoods
10.2018 - 07.2019

Host/Server

Longhorn Steakhouse
11.2017 - 04.2022

Cashier/Host/Server

Quincy's Family Steakhouse
05.2016 - 02.2018

High School Diploma -

West Florence High School

Phlebotomy

Horry-Georgetown Technical College

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Shyantra Sheppard