Shyantra Sheppard
Florence,SC
Overview
9
9
years of professional experience
1
1
Certification
Work History
BDC Representative
Florence Toyota
Florence, SC
04.2023 - Current
- Identified customer needs by asking questions and advising on best solutions.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Provided accurate information to customers on products and services offered.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
Service Advisor
Florence Toyota
Florence, SC
05.2022 - 04.2023
- Updated system with order specifics and customer details, preferences, and billing information.
- Ensured that all customer inquiries were handled promptly and accurately.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Collaborated with other departments within the dealership such as finance, parts, and service teams to fulfill customer requests promptly.
Host/Server
Longhorn Steakhouse
Florence, SC
11.2017 - 04.2022
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
Sales Associate
HomeGoods
Myrtle Beach, SC
10.2018 - 07.2019
- Described merchandise and explained use, operation and care.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Greeted customers and provided exceptional customer service.
- Trained new team members in cash register operation, stock procedures, and customer services.
Cashier/Host/Server
Quincy's Family Steakhouse
Florence, SC
05.2016 - 02.2018
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered telephone to provide dining information and take reservations.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Accepted payments from guests for dine-in and take-out foods.
Education
High School Diploma -
West Florence High School
South Carolina05-2015
Phlebotomy
Horry-Georgetown Technical College
Conway, SCSkills
- Customer service
- Sales strategies
- Product knowledge
- Data entry
- CRM software
- Lead generation
Certification
- Phlebotomy
Timeline
BDC Representative
Florence Toyota
04.2023 - Current
Service Advisor
Florence Toyota
05.2022 - 04.2023
Sales Associate
HomeGoods
10.2018 - 07.2019
Host/Server
Longhorn Steakhouse
11.2017 - 04.2022
Cashier/Host/Server
Quincy's Family Steakhouse
05.2016 - 02.2018
High School Diploma -
West Florence High School
Phlebotomy
Horry-Georgetown Technical College