Anderson Muy
Flushing,New York
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Guard
Allied Universal Security Services
Manhattan, NY
05.2023 - Current
- Conducted daily security patrols of assigned areas.
- Investigated suspicious activity and reported findings to management.
- Maintained order during special events such as concerts and conferences.
- Provided customer service assistance to staff and visitors in a professional manner.
- Issued visitor badges and access cards to authorized personnel.
- Provided escorts for employees entering and exiting the building after hours.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Provided friendly and professional assistance to employees, visitors and customers.
Customer Service Associate
Villa Restaurant Group
Flushing, NY
01.2022 - 07.2022
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Educated customers on special pricing opportunities and company offerings.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Recommended and initiated product offerings to meet customer changing needs.
Education
High School Diploma -
Long Island City High School
Long Island City, NY06.2021
Skills
- Customer Support
- Patient and Empathetic
- Time Management
- Understanding Customer Needs
- Excellent Attention to Detail
- Computer Skills
- Work Prioritization
- Microsoft Office
- Cultural Awareness and Sensitivity
- Bilingual espanol and English
- 35 wpm Typing Speed
- Complaint resolution
- Technical Support
- Problem-solving skills
- Call control skills
- Verbal and written communication
Certification
- Google Technical Support Fundamentals Course Certificate
Timeline
Security Guard
Allied Universal Security Services
05.2023 - Current
Customer Service Associate
Villa Restaurant Group
01.2022 - 07.2022
High School Diploma -
Long Island City High School