Anderson Stephanie
Clive
Summary
Dependable professional with 15+ years of experience in customer-facing roles, retail management, and animal care. Skilled in training staff, guiding customers, and keeping daily operations organized. Brings strong teamwork, cash handling accuracy, and a calm, service-focused approach.
Overview
17
17
years of professional experience
Work History
Thrift Store Clerk
Animal Lifeline Of Iowa
Des Moines, IA
02.2026 - Current
- Sorted and priced donated merchandise for accurate floor presentation and inventory flow.
- Assisted customers with purchases, questions, and courteous checkout service.
- Restocked racks and shelves to maintain accessible, orderly shopping areas.
- Processed cash, card, and register transactions with accuracy and care.
- Oversee Volunteers
Adoption Counselor
Animal Lifeline Of Iowa
Des Moines, IA
10.2020 - 02.2026
- Guided adopters through application, counseling, and placement steps with clear, informed communication.
- Assessed animal behavior, temperament, and adoption readiness to match pets with suitable families.
- Coordinated meet-and-greet sessions, ensuring safe introductions between animals and prospective adopters.
- Educated visitors on species-specific care, handling, and transition needs to support successful placements.
- Documented adoption records, medical notes, and intake details accurately for staff reference.
- Mentored new Adoption Counselors as they acclimated to their roles, sharing best practices and valuable insights gained from years of experience.
Animal Care Attendant
Animal Lifeline Of Iowa
Des Moines, IA
08.2019 - 02.2026
- Monitored animal health, documenting appetite, behavior, and signs of illness for timely veterinary follow-up.
- Handled dogs and cats during intake, grooming, and transport to ensure safe and humane experiences.
- Fed, watered, and medicated animals according to individualized care instructions and dietary restrictions.
- Cleaned kennels, cages, litter areas, and common spaces to maintain sanitary, safe living conditions.
- Facilitated enrichment activities and exercise routines to enhance animal well-being and socialization.
- Trained new attendants on animal handling and shelter safety protocols to promote consistent care standards.
Retail Store Owner
Cats Meow Variety Shop
Des Moines, IA
02.2011 - 06.2020
- Directed daily store operations, ensuring consistent customer service and smooth merchandising.
- Managed inventory ordering, stock rotation, and product display updates.
- Negotiated vendor relationships to maintain product variety and reliable supply.
- Oversaw cash handling, sales reconciliation, and register accuracy.
- Trained staff on customer service standards, store procedures, and point-of-sale usage.
- Developed promotions and seasonal merchandising strategies to support sales goals.
- Resolved customer concerns promptly, protecting satisfaction and repeat business.
- Monitored expenses and inventory trends to improve profitability and reduce waste.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences.
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand.
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions.
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Drove foot traffic into the store with eye-catching window displays showcasing popular products and promotional offers.
- Managed day-to-day business operations.
Bank Teller
Federal Employees Credit Union
Des Moines, IA
09.2009 - 01.2012
- Processed deposits, withdrawals, loan payments, and transfers while maintaining accurate member account records.
- Verified identification, endorsements, and transaction details to prevent fraud and ensure compliance.
- Balanced cash drawer and resolved discrepancies to support daily branch audit readiness.
- Assisted members with account inquiries, service requests, and basic online banking support.
- Recommended credit union products and services based on member needs and account activity.
- Balanced cash drawer accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Reconciled cash drawer and resolved discrepancies.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Placed orders for customer checks and verified starting numbers.
- Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
- Maintained friendly and professional customer interactions.
Education
Associate in General Studies - Business
Des Moines Area Community College
Ankeny, IA08-2012
No Degree - Business Entrepreneurship
Des Moines Area Community College
Ankeny, IA05-2013
Skills
- Donation processing
- Cash handling proficiency
- Cash handling accuracy
- Customer service
- Time management
- Multitasking and organization
- Merchandise display
- Item pricing
- Policy adherence
- Dependability
- Team collaboration
Timeline
Thrift Store Clerk
Animal Lifeline Of Iowa
02.2026 - Current
Adoption Counselor
Animal Lifeline Of Iowa
10.2020 - 02.2026
Animal Care Attendant
Animal Lifeline Of Iowa
08.2019 - 02.2026
Retail Store Owner
Cats Meow Variety Shop
02.2011 - 06.2020
Bank Teller
Federal Employees Credit Union
09.2009 - 01.2012
No Degree - Business Entrepreneurship
Des Moines Area Community College
Associate in General Studies - Business
Des Moines Area Community College