Anderson Valencia
Hollywood,FL
Summary
I am a customer-focused Retail Manager with over a decade of diverse sales experience in footwear, automotive parts, and telecommunications. Throughout my career, I've consistently exceeded sales targets and improved customer satisfaction by delivering personalized service and creating strategic marketing campaigns. With 8+ years of leadership experience, I take pride in cultivating strong client relationships, driving profit growth, and implementing CRM solutions like Salesforce to streamline sales processes. Adaptable and visionary, I am dedicated to continuous improvement and eager to bring my expertise to a dynamic team where I can contribute to exceptional business success.
Overview
12
12
years of professional experience
Work History
Retail Sales Manager
AT&T - Prime Communications
02.2020 - Current
- Led a team of 3 sales associates, consistently achieving 99% of monthly sales targets
- Maintained a thorough understanding of AT&T's product line, effectively communicating features and benefits to customers
- Handled escalated customer issues, ensuring quick and effective resolution to maintain high customer satisfaction levels
- Trained staff on advanced sales techniques, resulting in a 10% increase in upselling and cross-selling.
Retail Parts Manager
Autozone
02.2018 - 01.2020
- Developed strong relationships with suppliers, negotiating favorable pricing and delivery terms for retail parts.
- Conducted regular performance reviews with staff members, offering constructive feedback and setting goals for continued improvement.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for auto parts.
Winder Operator
Greif
02.2017 - 01.2018
- Operated multiple types of winding machines proficiently while adhering to standardized procedures at all times.
- Increased overall productivity by identifying bottlenecks in the manufacturing process and implementing solutions quickly.
- Showcased strong problem-solving skills when faced with unexpected equipment issues, contributing to minimal downtime for the production line.
Retail Sales Associate
Rack Room Shoes
01.2013 - 01.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
High School Diploma -
Sam Rayburn High School
01.2014
Skills
- Driven Work Ethic
- Sales process
- Customer service and support
- Client Relationship Management
- Persuasive Negotiations
- Market Research
Languages
Spanish
Native or Bilingual
Portuguese
Limited Working
Timeline
Retail Sales Manager
AT&T - Prime Communications
02.2020 - Current
Retail Parts Manager
Autozone
02.2018 - 01.2020
Winder Operator
Greif
02.2017 - 01.2018
Retail Sales Associate
Rack Room Shoes
01.2013 - 01.2015
High School Diploma -
Sam Rayburn High School