Andi Casillas
Riverside,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Bowlero Lanes
Riverside, CA
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender
Applebee's Grill + Bar
Santa Ana, CA
11.2020 - 02.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Food Runner
IHOP
Riverside, CA
04.2017 - 10.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
Cashier
Sears
Riverside, CA
10.2016 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Platt College - Riverside
11.2023
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Critical Thinking
- Problem Resolution
- Beverage Preparation
- Menu Memorization
- Guest Engagement
- Memory Retention
Timeline
Server
Bowlero Lanes
01.2024 - Current
Bartender
Applebee's Grill + Bar
11.2020 - 02.2022
Food Runner
IHOP
04.2017 - 10.2019
Cashier
Sears
10.2016 - 04.2017
Associate of Applied Science - Diagnostic Medical Sonography
Platt College - Riverside