Andi Casillas
Riverside,CA
Summary
Qualified bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Overview
8
8
years of professional experience
Work History
Bartender/Server
Tacos Al Fuego
Riverside, CA
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Medical Receptionist
Ultrasound Medical Services
Santa Ana, CA
03.2023 - 09.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Helped patients complete necessary medical forms and documentation.
Bartender/Server
Applebee's Grill + Bar
Santa Ana, CA
11.2020 - 02.2022
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Food Runner
IHOP
Riverside, CA
04.2017 - 10.2019
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
Education
Associate of Applied Science - Diagnostic Medical Sonography
Platt College - Riverside
Riverside, CA11.2023
Skills
- Strong Work Ethic
- Exceptional Customer Service
- Problem-Solving Abilities
- Critical Thinking
- Data Entry
- Problem Resolution
- Computer Proficiency
- Guest Engagement
- Memory Retention
- Safe Food Handling
- CPR and AED Training
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Server
Tacos Al Fuego
10.2024 - Current
Medical Receptionist
Ultrasound Medical Services
03.2023 - 09.2024
Bartender/Server
Applebee's Grill + Bar
11.2020 - 02.2022
Food Runner
IHOP
04.2017 - 10.2019
Associate of Applied Science - Diagnostic Medical Sonography
Platt College - Riverside