Summary
Overview
Work History
Education
Skills
Timeline
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Andie Cox

Washington Court House,OH

Summary

Dynamic professional with extensive experience in customer service management at Chipotle, excelling in conflict resolution and team leadership. Proven ability to enhance customer satisfaction and operational efficiency through effective problem-solving and time management. Recognized for maintaining a safe work environment while fostering strong team relationships and achieving business goals.

Experienced with managing inventory and restocking shelves efficiently. Utilizes strong organizational skills and attention to detail to maintain orderly stockrooms. Track record of collaborating effectively with team members and adapting to dynamic work environments.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

8
8
years of professional experience

Work History

Overnight Stocker

Walmart
01.2022 - 02.2023
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.

Service Manager

Chipotle
09.2018 - 03.2021
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Assistant Manager

Skechers
03.2015 - 12.2016
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

High School Diploma -

Indian Lake High School
Lewistown, OH
05-2012

Skills

  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Customer service management
  • Time management
  • Conflict resolution
  • Workplace safety
  • Office administration
  • Money handling
  • Decision-making

Timeline

Overnight Stocker

Walmart
01.2022 - 02.2023

Service Manager

Chipotle
09.2018 - 03.2021

Assistant Manager

Skechers
03.2015 - 12.2016

High School Diploma -

Indian Lake High School

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Andie Cox