Andie Quezada
Los Angeles,CA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Proactive and hardworking individual focused on continuous operational improvement. Also, skilled in program management, teaching and counseling. Bringing a strong understanding of youth-related concerns and social issues with a compassionate nature.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Foot Locker
12.2021 - Current
- Monitored and facilitated cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Elevated customer experience through the use of technology
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with community stakeholders to identify and quickly address needs.
Associate Youth Director
Restoration
02.2020 - Current
- Lead teams of up to 15 members, supervising performance as well as training and improvement plans.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Oversaw calendar and scheduled key initiatives.
- Developed and deepened relationships with vendors and partners to meet or exceed stakeholder needs.
- Attended staff meetings and submitted announcements to the social media and calendar teams to facilitate open communication with the community.
- Scheduled and managed teams of youth volunteers.
- Planned and lead an inclusive and accessible youth program and activities as well as special events and overnight retreats.
- Shared valuable life experiences with youths aged 10 to 18 to promote positive self-esteem and improve social skills. Including teens with developmental disabilities within the ministry.
- Built lasting relationships with youth and parents or guardians through stewardship and active listening.
- Kept program safe and secure at all times with proactive monitoring strategies.
- Collaborating with church volunteers and leaders to educate, advocate, and support all teens including autistic youth and those with disabilities.
Sales Associate
Foot Locker
08.2020 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Bachelor of Science - Astrophysics
University of California - Los Angeles
Los AngelesSkills
- Business Development Understanding
- Staff Development
- Project Management
- Youth Advocacy
- Socialization Issues
- Administrative Leadership
- Complex Problem-Solving
- Individualized Counseling
- Compassionate Care
- Communication
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Foot Locker
12.2021 - Current
Sales Associate
Foot Locker
08.2020 - 06.2021
Associate Youth Director
Restoration
02.2020 - Current
Bachelor of Science - Astrophysics
University of California - Los Angeles