Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
SoftwareDeveloper

Octavia McManus

Customer Service Specialist
Easley,SC

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Pilot Travel Centers
09.2019 - 02.2023
  • Mentored team members to enhance professional development and accountability in workplace.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Created employee schedules to align coverage with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Monitored security to protect employees, customers and property.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Bankruptcy Specialist( Remote)

American Credit Acceptance
Spartanburg, SC
2020.01 - 2021.05
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Dietary Cook

Woodridge Assistant Living Facility
11.2016 - 09.2019
  • Received orders, verified contents against invoices and assessed quality of products to verify conformance to organizational standards.
  • Performed tasks pertaining to transportation, preparation and setting up of delivery meals.
  • Communicated with supervisor to discuss menu items, ingredients and nutritional values.
  • Followed proper procedures for use of government-provided commodities.
  • Measured, weighed and mixed appropriate ingredients according to recipe directions.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Cooked meals according to administrative policies, health code regulations and food service standards.
  • Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Prepared food for special parties and groups.
  • Weighed, measured and processed ingredients according to recipe specifications and dietary requirements.
  • Trained and supervised new kitchen staff on food preparation and safety protocols.
  • Monitored food temperatures throughout preparation and serving process.
  • Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
  • Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
  • Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences.

Shift Leader

Little Caesars Pizza
10.2015 - 10.2016
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Gathered, organized and input information into digital database.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Picker Packer

LD Davis Industries
04.2014 - 10.2015
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Sorted and organized items in designated areas for easy access.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.

Breast Trimmer

Tyson Foods
02.2013 - 04.2014
  • Ran high-speed mold machines, grinders and cutters.
  • Maintained safety practices and quality controls.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Trimmed unwanted materials off desirable Poultry.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Cleaned and maintained equipment used in cutting and trimming, complying with hygiene and sanitation standards.
  • Used hand tools to complete delicate work.
  • Prepared various meats by cutting, trimming and packaging in preparation for display cases.

Education

High School Diploma -

Forest Hills High School
Marshville, NC
2007

Skills

  • Cost Control
  • Staff Management
  • Customer Relationship Management
  • Staff Supervision
  • Time Management
  • Business Development Understanding
  • Customer Relations
  • Staff Training
  • Schedule Oversight
  • Shift Coverage
  • Directing Team Members
  • Customer Service and Satisfaction
  • Project Management Abilities
  • Process Optimization
  • Order Processing
  • Transportation Solution Development
  • Stockroom Procedures
  • Problem-Solving Ability
  • Order Fulfillment
  • Brand Representation
  • Senior Leadership Support
  • Cultural Awareness
  • Report Creation
  • Call Triaging
  • Product Organization
  • Active Listening
  • Team Development
  • Money Handling Abilities
  • Customer Account Management
  • Data Evaluation
  • Sales Expertise
  • Clerical Support
  • Critical Thinking
  • Administrative Support
  • Credit Card Payment Processing
  • Shipping Procedures Understanding
  • Microsoft Excel
  • Bankruptcy Processes
  • Claims Review
  • Client Correspondence
  • Westlaw and LexisNexis
  • Verbal and Written Communication
  • Letters and Documentation
  • Incident Management
  • Customer Accounts Management
  • Employee Performance Evaluations
  • Phone and Email Etiquette
  • Customer Orders
  • Office Operations
  • Customer Satisfaction
  • Weekly Payroll
  • Case Management
  • Expense Reports
  • Bankrupt Accounts Assessments
  • Orientating and Training
  • Strategic Planning
  • Cash Deposits and Receipts
  • Managing Multiple Priorities
  • Staff Development
  • Business Planning
  • Vendor Negotiations
  • Operational Efficiency and Safety
  • Sales Reporting
  • Monetary Transactions
  • Transaction Monitoring
  • Payroll Preparation
  • Hiring and Training
  • Administration and Reporting

Work Preference

Work Type

Full Time

Timeline

Bankruptcy Specialist( Remote)

American Credit Acceptance
2020.01 - 2021.05

Assistant Manager

Pilot Travel Centers
09.2019 - 02.2023

Dietary Cook

Woodridge Assistant Living Facility
11.2016 - 09.2019

Shift Leader

Little Caesars Pizza
10.2015 - 10.2016

Picker Packer

LD Davis Industries
04.2014 - 10.2015

Breast Trimmer

Tyson Foods
02.2013 - 04.2014

High School Diploma -

Forest Hills High School

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Octavia McManusCustomer Service Specialist