Rachel Anderson
Casa Grande,AZ
Summary
Dedicated and customer-focused casino industry professional with extensive experience in food and beverage management. Proven ability to lead teams, enhance guest experiences, and drive revenue in high-energy environments. Adept at staff training, cost control, and ensuring compliance with gaming and hospitality regulations. Strong background in specialty restaurant and beverage management, complemented by hands-on bartending expertise. Passionate about delivering top-tier service and fostering a welcoming atmosphere for guests.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pilot Travel Centers
07.2025 - Current
- Led daily operations to ensure optimal customer service and store performance.
- Developed training programs for new staff, enhancing team efficiency and service quality.
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Collaborated with management to refine processes, driving operational improvements across departments.
- Analyzed sales data to identify trends, informing strategic decisions for merchandise selection.
- Coordinated with vendors to negotiate contracts, optimizing supply chain effectiveness and cost control.
- Monitored compliance with safety regulations, fostering a secure environment for customers and staff.
- Mentored junior employees, promoting professional growth and ensuring adherence to company standards.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Specialty Restaurant Manager
Gila River Resorts & Casino Wild Horse Pass
01.2022 - 02.2025
- Managed daily operations of a high-end specialty restaurant within a casino setting, ensuring exceptional service standards.
- Supervised a team of servers, chefs, and support staff, fostering teamwork and efficiency.
- Developed and implemented seasonal menus and promotions to increase guest engagement and revenue.
- Monitored inventory, controlled costs, and coordinated with vendors for timely deliveries.
- Ensured compliance with health, safety, and gaming regulations, maintaining a top-tier dining experience.
- Addressed guest concerns professionally to enhance customer satisfaction and loyalty.
Beverage Manager
Gila River Resort and Casino
05.2018 - 01.2022
- Managed beverage inventory, ensuring optimal stock levels and minimizing waste.
- Developed and implemented training programs for bartenders on product knowledge and customer service.
- Oversaw daily operations of beverage service, enhancing guest experience through efficient management.
- Analyzed sales trends to optimize beverage menu offerings based on customer preferences.
- Led a team in maintaining health and safety standards within beverage operations.
- Fostered a collaborative environment among staff to encourage teamwork and enhance performance.
- Designed creative cocktail recipes that became popular among guests, driving repeat business.
- Designed beverage menus.
- Managed all day-to-day operations within budgeted guidelines.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Purchased beverage stock and handled all inventory needs.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
Beverage Assistant Manager
Gila River Resort and Casino
01.2018 - 05.2018
- Assisted in beverage preparation and service, ensuring quality and consistency during high-volume events.
- Maintained cleanliness and organization of beverage stations to enhance operational efficiency.
- Collaborated with team members to optimize workflow and reduce wait times for guests.
- Trained new staff on beverage service protocols and customer interaction best practices.
- Implemented process improvements that increased speed of service during peak hours.
- Led team meetings to discuss performance, share feedback, and strategize on service enhancements.
- Developed training materials focused on beverage knowledge and customer service excellence for ongoing staff development.
Beverage Supervisor
Gila River Resort and Casino
09.2017 - 01.2018
- Supervised beverage operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored staff on beverage preparation techniques and customer service excellence.
- Managed inventory levels, conducting regular audits to minimize waste and optimize supply chain efficiency.
- Implemented training programs that improved team performance and enhanced service delivery consistency.
- Coordinated special events, overseeing beverage services to ensure seamless execution and guest satisfaction.
- Analyzed customer feedback to refine offerings, promoting increased patron engagement and loyalty.
- Collaborated with management to establish standard operating procedures for beverage service operations.
- Led pre-shift huddles with staff to start teams on right foot to expertly handle guests' beverage needs.
- Spearheaded staff recruitment efforts, selecting skilled candidates who contributed positively to team dynamics and overall business success.
- Controlled beverage budgets by forecasting needs, controlling expenses and eliminating waste.
- Kept team operating according to high standards of cleanliness and sanitation, protecting staff and guests from unnecessary risks.
- Enhanced customer satisfaction by efficiently managing beverage inventory and ensuring timely beverage service.
- Organized department functions and workflow for maximum efficiency.
Bartender
Gila River Resort and Casino
04.2008 - 09.2017
- Crafted innovative cocktails while ensuring compliance with health and safety regulations.
- Trained and mentored junior bartenders on drink preparation and customer service techniques.
- Implemented inventory management practices to optimize stock levels and minimize waste.
- Delivered exceptional customer experiences through personalized service and prompt order fulfillment.
- Monitored bar operations to maintain cleanliness, organization, and adherence to safety standards.
- Resolved customer complaints swiftly, enhancing guest satisfaction and loyalty initiatives.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Beverage Server
Gila River Resort and Casino
07.2006 - 09.2017
- Delivered exceptional customer service in fast-paced bar environment.
- Managed beverage inventory and ensured compliance with health regulations.
- Trained new staff on drink preparation and customer interaction techniques.
- Streamlined order processing to enhance service efficiency during peak hours.
- Resolved customer inquiries and complaints, ensuring satisfaction and repeat business.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
- Demonstrated flexibility in scheduling, adapting quickly to last-minute changes or additional shift coverage requirements when necessary.
- Successfully upsold premium beverage options, increasing overall sales revenues.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Prepared hot coffee and tea according to customer requests.
Education
High School Diploma -
Sun Valley Charter High School
Mesa, AZSkills
- Food & Beverage Management
- Casino Operations & Customer Service
- Staff Training & Development
- Inventory & Cost Control
- Compliance & Safety Regulations
- High-Volume Bartending
- Vendor & Supplier Relations
- Conflict Resolution & Team Leadership
- Menu Development & Promotions
- POS Systems & Cash Handling
Certification
- Alcohol Service Permit
- Casino Gaming & Hospitality Training
Timeline
Assistant Manager
Pilot Travel Centers
07.2025 - Current
Specialty Restaurant Manager
Gila River Resorts & Casino Wild Horse Pass
01.2022 - 02.2025
Beverage Manager
Gila River Resort and Casino
05.2018 - 01.2022
Beverage Assistant Manager
Gila River Resort and Casino
01.2018 - 05.2018
Beverage Supervisor
Gila River Resort and Casino
09.2017 - 01.2018
Bartender
Gila River Resort and Casino
04.2008 - 09.2017
Beverage Server
Gila River Resort and Casino
07.2006 - 09.2017
High School Diploma -
Sun Valley Charter High School