ANDILE NDLOVU
Summary
Dynamic professional with a proven track record at ZB Financial Holdings, excelling in client retention strategies and cross-functional coordination. Adept at enhancing customer experiences and driving business growth through effective relationship management and sales expertise. Recognized for maintaining data integrity and delivering exceptional service, fostering trust and loyalty among clients. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
Work History
SERVICE EXPERT
ZB Financial Holdings
Bulawayo, Zimbabwe
01.2024 - Current
- Assisted in queue management through assessing the customer first line needs so as to ascertain service required at the most suitable service point.
- Provided feedback Customer feedback data by gathering statistics on nature and volume of business as well as usage of all products
- Fostering attention to customer needs through Performing the relationship management role for walk-in customers and · Standing as a ONE ZB Brand Ambassador in order to retain existing customers.
- Ensuring effective handover/ elevation of more complex customer issues and approvals to the consultants and experts in a seamless and hassle-free manner for the customer to enhance customer experience.
- Supported team in ensuring business growth by Identifying new business leads from walk-in customers.
BANK TELLER
ZB Financial Holdings
BULAWAYO
01.2023 - 12.2023
- Processed customer transactions efficiently and accurately, ensuring compliance with banking policies.
- Assisted customers with account inquiries, providing timely and thorough support for all banking needs.
- Maintained cash drawer integrity, balancing funds at the end of each day to prevent discrepancies.
- Provides solutions to customers' issues by offering relevant products
- Resolved customer complaints effectively, fostering positive relationships and promoting client retention.
- Monitored transaction activity for fraud detection, safeguarding bank assets and client information security.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Back Office Clerk
ZB Financial Holdings
Bulawayo, Zimbabwe
06.2022 - 12.2022
- Processed and organized incoming transfers to ensure accurate record-keeping and compliance with ZBFH standards.
- Assisted in revenue collection through ensuring that all revenue from branch teller and back office transactions was collected.
- Coordinated communication between departments to streamline workflow and resolve operational issues promptly.
- Conducted regular audits of records to maintain data integrity and identify discrepancies for timely resolution.
- Promoted effective usage of digital banking and Identified marketing opportunities to sale other Group products and services to customers
- Supported Data centre on updates and upgrades on the server and in carrying out System maintainance DRP.
Data Capturer
Econet Wireless
Bulawayo, Zimbabwe
04.2018 - 05.2022
- Conducted regular audits on data entries, identifying discrepancies and implementing corrective actions.
- Supported company growth by marketing company products ensuring all Brand ambassadors had adequate knowledge on products at hand.
- Constructed payment schedules for Brand Ambassadors.
- Provided exceptional customer service when responding to inquiries related to captured data or other relevant issues.
- Demonstrated a consistent track record of reliability and accountability, earning the trust and respect of both supervisors and peers.
Education
Bachelor of Science - Banking And Finance
NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY
Bulawayo, Zimbabwe11-2022
High School Diploma -
HERENTALS GROUP OF COLLEGES
Bulawayo, Zimbabwe11-2015
High School Diploma -
GLOAG HIGH SCHOOL
TURKMINE 11-2013
Skills
- Client retention strategies
- Cross-functional coordination
- Clerical support
- Professional telephone demeanor
- Sales expertise
- Customer relationship management (CRM)
Timeline
SERVICE EXPERT
ZB Financial Holdings
01.2024 - Current
BANK TELLER
ZB Financial Holdings
01.2023 - 12.2023
Back Office Clerk
ZB Financial Holdings
06.2022 - 12.2022
Data Capturer
Econet Wireless
04.2018 - 05.2022
Bachelor of Science - Banking And Finance
NATIONAL UNIVERSITY OF SCIENCE AND TECHNOLOGY
High School Diploma -
HERENTALS GROUP OF COLLEGES
High School Diploma -
GLOAG HIGH SCHOOL