Jorrin Andre
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Mobile Expert
T-Mobile
08.2024 - Current
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits, a near-perfect Net Promoter Score, and word-of-mouth referrals.
- Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
Senior National Sales Support Representative
Paylocity
05.2022 - 01.2024
- 135% Career Quota
- Consistently ranked among the top performers
- Collaborated with the sales team to identify key growth opportunities and devise strategic action plans.
- Conducted market research to stay informed of industry trends, ensuring competitive advantage for the company.
- Partook in mentor program where I provided comprehensive product training to new sales team members, enhancing their ability to achieve targets effectively.
Computer Sales Specialist
Best Buy
09.2020 - 05.2022
- Listened to customers to identify needs and build personalized computing solutions.
- Assisted with computer repair and upgrade orders for customers.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Built strong relationships with store customers based on knowledgeable support for diverse computer needs.
- Trained store associates on computer products, technology and service offerings.
- Recognized and awarded for exceling in sales of Best Buy's yearly warranty membership, as well as Best Buy credit card applications.
Education
Bachelor of Science - Accounting
University of Illinois At Chicago
Chicago, IL06.2026
Skills
- Sales process optimization
- Sales strategy development
- Client Retention Strategies
- Point of sale operation
- Teamwork and Collaboration
- Problem-Solving
- Flexible and Adaptable
- Excellent Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mobile Expert
T-Mobile
08.2024 - Current
Senior National Sales Support Representative
Paylocity
05.2022 - 01.2024
Computer Sales Specialist
Best Buy
09.2020 - 05.2022
Bachelor of Science - Accounting
University of Illinois At Chicago
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