Maribel Carrizales
Killeen,TX
Summary
Accomplished Operations Specialist and Mobile Expert with a strong track record at Sprint and T-Mobile in enhancing customer satisfaction, streamlining operations, and driving team performance. Expert in mobile device management and customer engagement, with a keen ability to identify needs and deliver tailored technology solutions. Known for cross-functional collaboration, problem-solving, and a proactive, goal-oriented approach.
Experienced in leading complex projects, optimizing processes, and aligning daily operations with strategic business goals. Adaptable and tech-savvy, with a passion for emerging technologies and continuous improvement. Recognized for strong time management, fast learning, and delivering high-quality results under pressure.
Overview
7
7
years of professional experience
Work History
Mobile Expert
T-Mobile
Killeen, TX
09.2020 - Current
- Created energy and excitement around T-Mobile products and services by engaging customers with a positive, tech-savvy, and solution-oriented approach.
- Delivered exceptional customer experiences by identifying wireless needs and recommending personalized plans, devices, and service bundles.
- Maintained up-to-date knowledge of T-Mobile’s evolving portfolio, including promotions, pricing structures, and device technology, to serve as a trusted advisor.
- Applied solution-based selling techniques to meet and exceed individual performance targets, including sales volume, customer satisfaction, and quality metrics.
- Handled account activations, plan upgrades, device troubleshooting, and service changes, ensuring seamless post-sale support and loyalty building.
- Supported merchandising standards by maintaining organized displays, ensuring accurate pricing, and contributing to store presentation goals.
- Demonstrated adaptability in a fast-paced environment with rapidly evolving technology and customer expectations, consistently delivering top-tier service.
- Fostered long-term relationships by following up with customers and anticipating future needs, helping drive store traffic and brand loyalty.
Operations Specialist
Sprint/T-Mobile
Killeen, TX
02.2018 - 09.2020
- Oversaw and optimized day-to-day operations including network performance, inventory control, and customer service processes to ensure efficient service delivery across multiple retail locations.
- Monitored network metrics, proactively identifying issues and collaborating with technical teams for resolution.
- Analyzed customer service trends and implemented process improvements to enhance satisfaction and reduce response times.
- Managed inventory levels and performed stock rotation to avoid shortages, overstocking, and obsolescence, ensuring high in-store availability.
- Identified inefficiencies in workflows, developed solutions, and implemented process enhancements that reduced operational costs.
- Created detailed reports on key performance metrics, trends, and operational outcomes; presented insights to leadership for strategic decision-making.
- Supported training of new team members on standard operating procedures, improving onboarding efficiency and team performance.
- Maintained compliance with company policies, industry standards, and operational regulations across all assigned locations.
- Acted as a liaison between store teams and corporate operations to ensure goals were aligned and support was effectively delivered.
- Excelled in a fast-paced environment, demonstrating adaptability, critical thinking, attention to detail, and strong communication skills.
Education
Bachelor of Arts - Operations Management And Analysis
The University of Arizona Global Campus
Tucson, AZ09-2025
Skills
- Bilingual (Spanish and English)
- Data analysis
- Project management
- Process optimization
- Inventory management
- Customer service
- Sales forecasting
- Process Improvement
- Reporting and Documentation
- Microsoft Office Suite
- Performance Metric Tracking
Timeline
Mobile Expert
T-Mobile
09.2020 - Current
Operations Specialist
Sprint/T-Mobile
02.2018 - 09.2020
Bachelor of Arts - Operations Management And Analysis
The University of Arizona Global Campus
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