André Dean
Philadelphia,PA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Trainee Sales Representative
Boost Moblie
07.2023 - Current
- Analyzed customer feedback and identified areas for improvement.
- Addressed customer queries and complaints with prompt and professional responses.
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Provided product and technical support to customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Intern
Gloria Casarez Residence
07.2022 - 08.2022
- Implemented a more swift way in archiving residents’ paperwork
- Acted as a case aide surveying resident halls to ensure safety and cleanliness of the building and residents
- Acted as receptionist and addressed both guests and residents
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved resident problems and complaints.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Program Participant
Honickman Learning Centre
10.2018 - 08.2022
- Acquire skills music production & computer science
- Explore career opportunities & professional development
- College readiness
Intern
HomeSpun Boutique
07.2021 - 08.2021
- Took on the role of a retail associate
- Imported, sorted, and prepared donated clothes
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Education
Bachelor of Arts - Architecture
Temple University
Philadelphia, PA05.2027
Skills
- Serve Customers
- Teamwork and Collaboration
- Customer Implementation
- Professional Development
- Adobe Photoshop
- Time Management
- Google SketchUP
- Sales Expertise
- Credit and Cash Transactions
- Customer Service
- POS Software
- Adobe Systems Adobe Creative Cloud
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Spanish
Elementary
Timeline
Trainee Sales Representative
Boost Moblie
07.2023 - Current
Intern
Gloria Casarez Residence
07.2022 - 08.2022
Intern
HomeSpun Boutique
07.2021 - 08.2021
Program Participant
Honickman Learning Centre
10.2018 - 08.2022
Bachelor of Arts - Architecture
Temple University