Andra Bosiljevac
Shreveport,LA
Summary
Accomplished professional with a proven track record in customer service and problem-solving, demonstrated at Reliable Parts. Skilled in active listening and critical thinking, adept at enhancing customer loyalty and expanding client bases. Expertise in recordkeeping and prioritization, contributing to efficient operations and positive outcomes. Achieved significant improvements in client satisfaction and operational efficiency.
Excellent evaluations while teaching with proven student success.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
Reliable Parts
02.2023 - 08.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Secretary
RTLCNM
02.2012 - 01.2023
- Handled daily scheduling tasks and provided administrative support for entire department.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Auto Home and Umbrella Insurance Agent
AAA New Mexico
06.2006 - 08.2010
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
Elementary School Teacher
APS
06.1991 - 06.2004
- Created lesson plans to correlate with state curriculum standards and devised educational programs to meet educational objectives.
- Evaluated and assessed student progress regularly, providing constructive feedback and adapting teaching methods accordingly.
- Established open communication and positive relationships with students, parents, peers, and administrative staff.
- Established a positive classroom environment through effective classroom management strategies, fostering respect and cooperation among students.
- Utilized data-driven instruction techniques to analyze student performance trends and adjust teaching methods accordingly for optimal results.
- Collaborated with fellow teachers to develop interdisciplinary lesson plans, enhancing students'' understanding of various subjects.
Education
BS In Elementary Education - K - 8. Education
UNM
Albuquerque, NM06.1991
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Prioritization
- Filing
- Recordkeeping strengths
- Proofreading
- Report Preparation
Timeline
Customer Service Representative
Reliable Parts
02.2023 - 08.2023
Secretary
RTLCNM
02.2012 - 01.2023
Auto Home and Umbrella Insurance Agent
AAA New Mexico
06.2006 - 08.2010
Elementary School Teacher
APS
06.1991 - 06.2004
BS In Elementary Education - K - 8. Education
UNM
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