Cathadra Been-Watson
Dania Beach,US
Summary
Talent Acquisition Specialist with extensive recruitment experience and a focus on customer service. Leveraged innovative social media strategies to enhance candidate engagement and optimize applicant tracking systems, resulting in significant reductions in time-to-fill. Dedicated to creating a supportive work environment while driving high-quality service.
Overview
18
18
years of professional experience
Work History
Front Desk Receptionist
Empire ExecutiveOffices
Fort Lauderdale, Florida
05.2026 - Current
- Managed front desk operations and provided exceptional customer service.
- Scheduled appointments and maintained calendar for executive offices.
- Processed incoming and outgoing mail for the organization promptly.
- Assisted clients with inquiries and directed them to appropriate resources.
- Maintained a clean and organized reception area to enhance visitor experience.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Welcomed customers with a friendly smile and positive demeanor at reception. and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Signed for packages, recorded deliveries, and distributed to personnel.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Sales Representative
Academy Bus LLC.
Fort Lauderdale, Florida
11.2025 - 02.2026
- Developed strong relationships with clients to enhance customer satisfaction.
- Utilized CRM software to track sales activities and customer interactions efficiently.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Negotiated pricing contracts with customers to maximize profits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
Talent Acquisition Specialist
Silver Airways
Hollywood, US
12.2021 - 01.2025
- Advertise roles via social media, enhancing candidate engagement and application rates.
- Facilitate application processes, ensuring seamless candidate experiences and timely recruitment.
- Collaborate with managers, aligning recruitment strategies with departmental goals.
- Manage ATS, optimizing candidate tracking and reducing time-to-fill significantly.
- Conduct interviews, evaluating candidates to refine recruitment strategies and selections.
- Analyzed recruitment metrics to identify bottlenecks, resulting in optimized workflows that reduced time-to-fill for critical positions.
Assistant General Manager
Laquinta Hotel & Suites Fort
Fort Lauderdale, US
02.2013 - 12.2021
- Led guest services, resolving issues promptly to enhance satisfaction and retention.
- Refined cash handling processes, ensuring accuracy and security.
- Optimized inventory control, reducing waste and maintaining stock efficiently.
- Mentored team members, fostering a collaborative and high-performance environment.
- Analyzed feedback to implement solutions that improved service quality and guest experience.
- Coordinated team efforts in scheduling and training, fostering a supportive environment that boosted employee morale and retention.
Customer Service Representative
Regional Airlines
Bahamas
04.2008 - 12.2012
- Managed flight bookings and check-ins, enhancing customer satisfaction through prompt service.
- Resolved customer issues with empathy, fostering loyalty and repeat business.
- Efficiently processed cargo for major companies, ensuring timely delivery.
- Handled escalated calls, achieving satisfactory resolutions for customers and company.
- Provided accurate product information, improving customer decision-making and satisfaction.
- Streamlined flight check-in processes, reducing wait times and improving overall customer experience.
Education
Associate of Arts - Paralegal Studies
Key College
Dania Beach, FLGeneral Studies -
Eight-Mile Rock High School
Skills
- Enthusiastic Speaker
- Talent acquisition
- Fast and attentive learner
- Pre-employment Screening
- Candidate Selection
- Recruiting and Sourcing
- Hiring Requirements
- Applicant tracking systems
- Onboarding processes
- Recruitment
- Application screening
- Excellent Customer Service
Timeline
Front Desk Receptionist
Empire ExecutiveOffices
05.2026 - Current
Sales Representative
Academy Bus LLC.
11.2025 - 02.2026
Talent Acquisition Specialist
Silver Airways
12.2021 - 01.2025
Assistant General Manager
Laquinta Hotel & Suites Fort
02.2013 - 12.2021
Customer Service Representative
Regional Airlines
04.2008 - 12.2012
Associate of Arts - Paralegal Studies
Key College
General Studies -
Eight-Mile Rock High School