Samantha McHellon
Dania Beach
Summary
Dynamic front desk receptionist with a proven track record at Residence Inn Marriott, excelling in customer service and problem-solving. Enhanced guest satisfaction through efficient appointment scheduling and meticulous attention to detail, fostering strong relationships and streamlining operations. Skilled in managing multi-line phone systems and maintaining confidentiality, ensuring a welcoming environment for all visitors.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Residence Inn Marriott
Dania Beach, FL
2022 - Current
- Greeted and assisted guests, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and coordinated meeting room bookings to optimize space usage.
- Maintained accurate records of visitor logs and check-in procedures for security compliance.
- Handled incoming mail and packages, distributing to relevant personnel promptly.
- Provided information about services and facilities, enhancing guest experience and satisfaction.
- Collaborated with team members to streamline front desk operations and improve service delivery.
- Resolved guest inquiries and complaints effectively, fostering positive relationships with clientele.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Streamlined check-in processes, reducing wait times for guests.
- Implemented more efficient mail distribution system, ensuring timely delivery of correspondence to staff.
- Enhanced security by monitoring visitor access and issuing badges according to company protocols.
Host
Fort Lauderdale Marriott Harbor Beach Resort & Spa
Hollywood, FL
2024 - 2025
- Welcomed guests, ensuring positive first impressions and seamless arrivals.
- Managed reservations and seating arrangements to optimize dining experiences.
- Coordinated with kitchen staff to communicate guest preferences and special requests.
- Assisted in training new hosts on customer service standards and operational procedures.
- Monitored restaurant flow, adjusting seating assignments for efficiency during peak hours.
- Resolved guest inquiries and complaints promptly to enhance customer satisfaction.
- Maintained cleanliness and organization of host station, contributing to overall ambiance.
- Collaborated with management to implement promotional events, increasing guest engagement.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Phone Representative
Consolidated Credit
Plantation, FL
2024 - 2025
- Facilitated group sessions as needed to cover various aspects of personal finance management such as budgeting or debt consolidation strategies.
- Reduced debt levels for financially distressed clients through careful evaluation of debt consolidation options or refinancing strategies.
- Saved clients from bankruptcy by offering alternative solutions such as debt consolidation or repayment plans.
- Advised clients on alternatives to bankruptcy when possible, such as debt consolidation or negotiation with creditors directly.
- Managed a diverse portfolio of consumer loans, including personal loans, auto loans, home equity lines of credit, and debt consolidation loans.
- Assisted clients in navigating complex financial systems by providing clear and concise explanations of various options, including debt consolidation, credit counseling, and bankruptcy.
- Educated borrowers on available options for debt consolidation, home equity loans, and refinancing to better manage finances and save money over time.
- Optimized debt recovery efforts by analyzing trends and developing targeted strategies based on data insights.
- Improved cash flow management through effective accounts receivable monitoring and collection efforts, decreasing outstanding debts significantly.
- Managed accounts payable and receivable functions, ensuring prompt payment processing and minimizing bad debt exposure.
- Assisted in debt collection efforts by identifying viable sources for repayment within distressed companies'' finances.
- Provided expert guidance on tax implications, debt restructuring, and other complex financial matters to clients.
- Spearheaded successful debt management programs that led to increased client satisfaction and retention rates.
- Reduced delinquency rates by implementing effective collections strategies and maintaining consistent communication with debtors.
- Maximized revenue generation from aged accounts through strategic negotiation tactics tailored to debtor situations.
- Increased recovered revenue through diligent follow-up on outstanding debts and negotiation of payment arrangements.
- Reduced operational costs through diligent expense tracking and identification of areas for improvement or consolidation.
- Enhanced communication between creditors and debtors through proactive outreach, clear correspondence, and timely updates.
- Streamlined accounts receivable management to reduce outstanding debts while preserving strong customer relationships.
- Minimized losses due to bad debt write-offs by diligently monitoring aging reports and taking appropriate action on overdue accounts.
- Utilized advanced skip tracing techniques, locating hard-to-find debtors for efficient collection efforts.
- Provided guidance on corporate financing options including debt issuance, equity offerings, or other capital raising alternatives.
- Negotiated with creditors on behalf of clients to reduce outstanding debts or establish favorable payment terms, increasing client satisfaction levels.
- Established solid foundations for long-term financial stability by prioritizing debt reduction strategies alongside sound investment practices.
- Assisted clients in reducing credit card debt through strategic negotiation with creditors.
- Reduced costs associated with logistics operations by identifying opportunities for consolidation and negotiating lower rates with carriers.
- Developed customized payment plans tailored to individual debtor''s financial situations, leading to increased repayment rates.
- Developed customized payment plans for clients experiencing financial difficulties, maintaining customer loyalty while recovering outstanding debts.
- Provided exceptional customer service during negotiations, preserving positive relationships between the organization and its clients despite challenging situations involving debt collection.
- Trained junior developers on best coding practices, improving overall team quality output and reducing technical debt accumulation over time.
- Collected data from customers such as assets, salaries, debts, and employment status.
Education
High School Diploma -
Mcarthur High School
Hollywood FlSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Cash handling
- Data entry
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Administrative skills
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Hospitality services
- Front office management
- Filing
- Sensitive information handling
- Work prioritization
- Administrative support
- Initiative-taking
- Complex Problem-solving
- Issue handling
- Office administration
- Confidentiality handling
- Guest relations
- Document management
- Skilled in [software]
- Meeting scheduling
- Multi-line telephone systems
- File management
- Conflict management
Timeline
Front Desk Receptionist
Residence Inn Marriott
2022 - Current
Host
Fort Lauderdale Marriott Harbor Beach Resort & Spa
2024 - 2025
Phone Representative
Consolidated Credit
2024 - 2025
High School Diploma -
Mcarthur High School