Andra Williams
Garland,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Walmart. Excelled in problem-solving and money handling, significantly improving transaction efficiency. Skilled in Microsoft Excel and active listening, adept at resolving customer issues swiftly, boosting loyalty and operational excellence.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
CIOX HEALTH, Health Information Managment
11.2023 - 09.2024
- Outbound dialing
- Updates information based on the information provided by office
- Schedule chart retrieval for medical records to be sent to CIOX
- Informed clients of policies and procedures.
- Optimized scheduling system to ensure timely follow-ups with potential leads.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Money Center Cashier
Walmart
09.2017 - 05.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries
- Contributed to a positive work environment by maintaining professional relationships with colleagues and supervisors.
- Served as a dependable team player, consistently arriving on time and ready to handle responsibilities.
- Managed high volumes of cash transactions while maintaining exceptional attention to detail and accuracy.
- Improved overall efficiency by suggesting updates to operational procedures based on personal experiences and observations within the money center environment.
- Maintained an organized workspace, ensuring efficiency in daily tasks and compliance with safety regulations.
- Assisted with training new employees, ensuring adherence to company policies and procedures.
- Streamlined the check-cashing process for improved customer experience and reduced wait times.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Customer Service Cashier
Walmart
11.2010 - 08.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Education
Financial Planning - Basic
Richland College
Dallas, TX02.2018
High School Diploma - Basic
Thomas Jefferson High School
Dallas, TX06.2005
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Money handling abilities
- Payment Processing
- Scheduling
- Follow-up skills
- Microsoft Excel
- Data Entry
Languages
English
Full Professional
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionPaid time offHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingPersonal development programsCareer advancement4-day work weekTimeline
Customer Service Representative
CIOX HEALTH, Health Information Managment
11.2023 - 09.2024
Money Center Cashier
Walmart
09.2017 - 05.2023
Customer Service Cashier
Walmart
11.2010 - 08.2015
Financial Planning - Basic
Richland College
High School Diploma - Basic
Thomas Jefferson High School
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