Andraya Arzumarcial
Milwaukee,WI
Summary
Dynamic leader with a proven track record at Black Duck Partners, enhancing team productivity and operational efficiency through innovative management and strategic planning. Skilled in personnel management and financial planning, achieving significant performance improvements. Excelled in fostering employee engagement and cross-functional team leadership, driving organizational development and success.
Professional leader equipped for high-level management roles. Proven ability to drive results through strategic planning, team collaboration, and innovative solutions. Strong focus on operational efficiency, financial oversight, and fostering positive workplace culture. Adept at navigating changing environments and ensuring consistent achievement of organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Executive Manager
Black Duck Partners
07.2022 - Current
- Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Supported regulatory compliance by overseeing audits to verify protocol adherence.
Operations Manager
Black Duck Partners
07.2022 - Current
- Managed a comprehensive set of responsibilities across multiple locations, ensuring consistency and high standards of operational performance for a group of clubs spanning the U.S. and Canada.
- Developed and ran detailed operational reports to monitor performance metrics, identify areas for improvement, and keep management and staff accountable to their goals. This ensured that targets were met, and operational excellence was maintained across all locations.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Analyzed and reported on key performance metrics to senior management.
General Manager
Planet Fitness - Black Duck Partner
02.2023 - 05.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Manager
Dunkin Donuts & Baskin Robbins
08.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
High School Diploma -
McHenry West High School
McHenry, IL05-2021
Skills
- Personnel management
- Organizational development
- New business launch
- Employee engagement
- Cross-functional team leadership
- Teamwork and collaboration
- Decision-making
- Financial planning
- Policy development and enforcement
- Effective leader
- Performance improvements
Certification
- CPR/AED Certification
Timeline
General Manager
Planet Fitness - Black Duck Partner
02.2023 - 05.2024
Executive Manager
Black Duck Partners
07.2022 - Current
Operations Manager
Black Duck Partners
07.2022 - Current
Assistant Manager
Dunkin Donuts & Baskin Robbins
08.2020 - 09.2022
High School Diploma -
McHenry West High School
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