Vernon Spence
Foley,AL
Summary
Results-driven management executive with a proven track record of driving revenue growth, expanding market share, and cultivating profitable client portfolios. Strategic leader adept at building high-performing teams to exceed business objectives while upholding corporate standards and service excellence. Committed to delivering exceptional products and services to clients.
Overview
8
8
years of professional experience
Work History
Executive Manager
Krypton Mobile (Jamaica)
Kingston , Jamaica
07.2018 - 09.2022
- Managed daily operations, including customer service, fleet management and financial reporting.
- Developed and implemented strategies to increase customer satisfaction and loyalty while reducing operating costs.
- Maintained detailed records of all rentals and returned vehicles, ensuring accuracy in billing statements.
- Established policies for vehicle maintenance, cleaning and repair protocols.
- Conducted regular staff meetings with employees to discuss new procedures or changes in company policy.
- Resolved customer complaints promptly, providing excellent customer service at all times.
- Created employee schedules, delegating tasks as necessary to maximize efficiency of staff members.
- Ensured that all safety regulations were followed during vehicle inspections prior to renting out cars.
Sales Assistant
Sammy's Shoe Store (Jamaica)
Kingston, Jamaica
01.2015 - 09.2018
- Delivered support to customers by aiding them in product selection.
- Assisted in promotional efforts through creative visual merchandising displays.
- Ensured efficient stockroom management by organizing shelves, racks, and bins according to store layout and product categories.
- Ensured customer satisfaction by being knowledgeable in answering questions, finding solutions to problems, and effectively managing complaints.
Education
Bachelor of Science - Business Administration And Management
Quality Academics
Jamaica07-2018
Bachelor of Science - Entrepreneurship
Distinction College
Jamaica 07-2018
High School Diploma -
Jamaica College
Jamaica01-2015
Skills
- Goal Setting
- Stakeholder Management
- Personnel Management
- Succession Planning
- Performance Evaluation
- International business
- Staff Training
- Operations Management
- Workflow Management
- Workforce Planning
- Organizational Development
- Strategic Partnerships
- Revenue Growth
- Innovation management
- Human Resources Management
Languages
English
Full Professional
Jamaican patois
Native/ Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Manager
Krypton Mobile (Jamaica)
07.2018 - 09.2022
Sales Assistant
Sammy's Shoe Store (Jamaica)
01.2015 - 09.2018
Bachelor of Science - Business Administration And Management
Quality Academics
Bachelor of Science - Entrepreneurship
Distinction College
High School Diploma -
Jamaica College
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