Andre Davis
Tallahassee,FL
Summary
Technology-inclined professional with a Bachelor of Science degree in Information Technology from Florida State University, possessing strong troubleshooting capabilities, a customer-oriented attitude, and proven leadership skills. Experienced in providing network and software support, developing technical solutions, and analyzing system performance and security to enhance user experience. Skilled in MSSQL, MySQL, C++, Java, Data Management, and Data Analytics. Demonstrated leadership as President of the Cybersecurity Club at FSU, showcasing teamwork, excellence, and effective communication. A skilled orator and public speaker, adept at engaging audiences through years of customer interactions and presentations in both professional and academic settings.
Overview
3
3
years of professional experience
Work History
Customer Service Representative / Technology Liaison
Native Pest Management
08.2023 - Current
- Proactively address customer inquiries and concerns via phone, ensuring exceptional service delivery and satisfaction.
- Efficiently manage scheduling logistics, coordinating appointments and services to optimize client experience and operational efficiency.
- Spearhead strategic initiatives to enhance technological infrastructure and cybersecurity protocols, ensuring the company remains at the forefront of industry standards.
- Collaborate with cross-functional teams to identify IT project objectives, establish project scope, and develop comprehensive plans for successful implementation.
- Drive innovation by assisting in the formulation of IT strategies, leveraging emerging technologies to streamline operations and improve service delivery.
- Act as a liaison between technical and non-technical stakeholders, facilitating clear communication and alignment to achieve project goals and organizational objectives.
- Led training sessions on new technologies, ensuring employees were well-versed in their use for increased productivity.
- Implemented cybersecurity best practices throughout the organization, safeguarding valuable data against potential threats.
- Proactively identified potential technology-related risks proposing mitigation strategies ensuring the organization''s overall security.
- Assisted in the development of IT policies and procedures to ensure consistent practices across the organization.
Retail Merchandiser
Refreshment Services Pepsi Inc.
08.2022 - 08.2023
- Maintained good relationships with clients
- Utilized planograms to set and manage several thousand dollars’ worth of merchandise.
- Checked product levels and recommended new purchases.
- Located needed merchandise in inventory using software and placed on skids for transport to shelves.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Stocked shelves to match planogram images and instructions.
Technology Intern
State of Florida Office of the Auditor General
04.2022 - 08.2022
- Assisted the IT department of the Auditor General's office
- Ensured continued data integrity of documents and information entered.
- Collaborated effectively with multidisciplinary teams on various projects leading to better results.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Installed, modified, and repaired software and hardware to resolve technical issues.
Sales Lead
eFollet Bookstores
08.2021 - 03.2022
- Cash handling and payment processing
- Sold upgrades for customers at point-of-sale
- General maintenance duties
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Bachelor of Science - Information Technology
Florida State University
Tallahassee12.2022
Associate of Arts - General
Tallahassee Community College
Tallahassee, FL12.2020
High School Diploma -
Lincoln High School
Tallahassee, FL12.2017
Skills
- BASH
- C
- SQL (MSSQL Server, MySQL)
- Java
- Unix
- Microsoft Office Suite
- Customer service-oriented
- Excellent communication skills
- Reliable and punctual
- Creative
- Retail Sales professional
- Fast Learner
- Data Collection
- MS Office
Timeline
Customer Service Representative / Technology Liaison
Native Pest Management
08.2023 - Current
Retail Merchandiser
Refreshment Services Pepsi Inc.
08.2022 - 08.2023
Technology Intern
State of Florida Office of the Auditor General
04.2022 - 08.2022
Sales Lead
eFollet Bookstores
08.2021 - 03.2022
Bachelor of Science - Information Technology
Florida State University
Associate of Arts - General
Tallahassee Community College
High School Diploma -
Lincoln High School
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