Summary
Overview
Work History
Education
Skills
Timeline
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Andre Dunston

Winston-Salem,NC

Summary

Dynamic professional with a proven track record at Walmart, excelling in order fulfillment and e-commerce strategy. Leveraged customer behavior analysis to enhance upselling opportunities, driving significant sales growth. Known for exceptional customer service and relationship-building skills, consistently exceeding client expectations and fostering loyalty.

Overview

2
2
years of professional experience

Work History

Digital Shopper

Walmart
09.2024 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.

Pizza Delivery Driver

Marcos's Pizza
02.2024 - 09.2024
  • Improved customer satisfaction by consistently delivering orders on time and with accuracy.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Maintained a clean driving record, ensuring safe and responsible transportation of food items.
  • Managed cash and credit card transactions accurately, minimizing discrepancies in daily sales reports.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.

Sales Consultant

Blue Raven
03.2023 - 02.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.

Education

Bartlett Yancey
Yanceyville, NC
05.2018

Skills

  • Order fulfillment
  • E-commerce strategy
  • Promotional planning
  • Shipping logistics
  • Online merchandising
  • Cross-channel marketing
  • Affiliate marketing

Timeline

Digital Shopper

Walmart
09.2024 - Current

Pizza Delivery Driver

Marcos's Pizza
02.2024 - 09.2024

Sales Consultant

Blue Raven
03.2023 - 02.2024

Bartlett Yancey

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Andre Dunston