Andre Fuentes
Costa Mesa,CA
Summary
Dynamic games attendant with successful background maintaining order and enforcing rules for games and attractions. Interacted with guests to encourage positive player interactions and good sportsmanship. Solid work ethic and record of punctuality. High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Reliable providing friendly, individualized service in store-front parlors and shops. Coordinated front desk manager with excellent multitasking and customer service skills. Flexible team member with experience preparing personal food orders, restocking inventory and operating cash registers. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Bowlero
02.2024 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked guests' identification before serving alcoholic beverages.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Inspected dishes and utensils for cleanliness.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Memorized menu, drinks and alcoholic beverages.
Games Attendant
Wun2free Entertainment
02.2023 - 10.2023
- Completed pre-opening preparations by stocking prizes and supplies.
- Demonstrated expert knowledge of all game rules and regulations, effectively explaining them to guests as needed.
- Explained and demonstrated games and attractions to assist guests.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Promoted a fun and engaging atmosphere by interacting with guests in an energetic and enthusiastic manner.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
Front of House Employee
Timothy's Frozen Yogurt
02.2021 - 10.2023
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Worked with POS system and a steady flow of customers.
- Gained experience opening and closing a store by myself.
- All around work around the store, stocking, preparing delivery orders, cashier, training new hires and customer service.
Restaurant Host
White Spot Restaurant
02.2022 - 07.2022
- Accommodated special seating requests for guests to enhance satisfaction.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Maintained an organized reservation system for efficient guest accommodation and minimized wait times.
- Bussed and reset tables to keep dining room a n work areas clean.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
High School Diploma -
École Secondaire R.A. McMath Secondary School
4251 Garry St, Richmond, BC V7E 2T9, Canada06.2022
Skills
- Stock Control
- Cash Handling
- Sales Techniques
- Event Planning
- Employee Training and Supervision
- Guest Interaction
- POS System
- Time Management
- Upselling
- Safe Food Handling
Hobbies
Piano
Basketball
Origami
Animating
Solving a rubik's cube
Availability
Looking for full time job. 40 hours per week. Currently working at Bowlero with very flexible scheduling. I am willing to work around preferred schedule.
References
References available upon request.
Timeline
Server
Bowlero
02.2024 - Current
Games Attendant
Wun2free Entertainment
02.2023 - 10.2023
Restaurant Host
White Spot Restaurant
02.2022 - 07.2022
Front of House Employee
Timothy's Frozen Yogurt
02.2021 - 10.2023
High School Diploma -
École Secondaire R.A. McMath Secondary School