Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Nikolaos Giannitsis

Miami,FL

Summary

A person, confident and enthusiastic. Always striving to grow more in knowledge and leadership, whilst helping others. Travelling has been key in fulfilling some of my aims and ambitions. I enjoy meeting people and making new friends, Consider myself to be the eternal optimist reflecting positivity and enthusiasm with a smile. I always give my full commitment to anything asked together with respect. Always prepared, organized and ready to go.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

El Tucan
10.2022 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.

Assistant Club Manager

Destino Pacha Mykonos
05.2022 - 10.2022
  • Planned, organized and coordinated special events ( famous djs every week) and celebrations.
  • Recruited, hired and trained to develop high-performing staff.
  • Increased staff performance and engagement via motivational leadership.
  • Raised club traffic and brand reach with innovative online promotions.

VIP Bottle Service Waiter

Alemagou
06.2022 - 09.2022
  • Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
  • Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
  • Processed orders and facilitated customer payments using POS system.

Supervisor

Destino Pacha Mykonos
05.2021 - 10.2021
  • Of weekly events featuring high profile guest DJ’s, including Marco Carola, Guy Gerber and The Martinez brothers
  • Prepare weekly rota for 12 members of staff
  • Responsible for daily cash collection, reconciliation and preparation of daily reports for senior management
  • Responsible for the co-ordination and smooth operation throughout multiple entertainment zones, including pool, restaurant, and in-room dining service
  • Assist with providing all round training and support across the team to ensure delivery of 5
  • Customer service.

Vip Waiter

Scorpios Mykonos
05.2021 - 10.2021
  • Thorough knowledge of menu for guests
  • Set up and Preparation of venue
  • Strong customer service
  • Ensure good communication across the whole team and with management

Floor Manager

Hard Rock Cafe London
11.2021 - 04.2022



  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Oversaw supply restocking, area cleaning and product organization.

Vip Waiter

Scorpios Mykonos
07.2020 - 10.2020
  • Thorough knowledge of menu for guests
  • Set up and Preparation of venue
  • Strong customer service
  • Ensure good communication across the whole team and with management

Head Waiter

Anax Hotel
05.2020 - 10.2020


  • Provide strong Client Service
  • In depth knowledge of services offered, including continually changing menu
  • Ensure area kept clean, tidy at all times
  • Manage administration of staff rotes, cover and absences, staff wages
  • Responsible for end of day venue closure, ensuring premises ready for next day.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Restaurant Captain

Saint John 5* Hotel
05.2019 - 10.2019
  • Acted as manager on duty to field complaints and assure completion of day-to-day tasks.

Private Waiter

Mykonos Pearls Collection Private Villas
06.2019 - 09.2019
  • Demonstrate strong customer service skills
  • Organize any events ( launch , dinner , etc)
  • Prepare the menu upon the customers needs
  • Being flexible and adaptable to customers needs

Vip Waiter

Cavo Paradiso Club Mykonos
07.2018 - 08.2018
  • Demonstrate strong and professional customer focus skills
  • Ensure area kept clean, tidy at all times

Vip Waiter

Paradise Club Mykonos
07.2016 - 08.2016
  • Demonstrate strong and professional customer focus skills
  • Ensure area kept clean, tidy at all times

Education

Bachelor of Science - Physical Education

Aristotele University of Greece
Greece
09.2019

GED -

KEME
Greece
04.2016

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Skills

  • Guest Services
  • Stock Control
  • Guest Relations
  • Motivational Leadership
  • Operational Standards
  • Maintaining Clean Work Areas

Certification

WhatsApp: +1 7862526750 U.S.A: + 1 7862526750 EMAIL: nikosgiannitsis3@gmail.com ADDRESS : 350 S Miami Avenue

Timeline

Server

El Tucan
10.2022 - Current

VIP Bottle Service Waiter

Alemagou
06.2022 - 09.2022

Assistant Club Manager

Destino Pacha Mykonos
05.2022 - 10.2022

Floor Manager

Hard Rock Cafe London
11.2021 - 04.2022

Supervisor

Destino Pacha Mykonos
05.2021 - 10.2021

Vip Waiter

Scorpios Mykonos
05.2021 - 10.2021

Vip Waiter

Scorpios Mykonos
07.2020 - 10.2020

Head Waiter

Anax Hotel
05.2020 - 10.2020

Private Waiter

Mykonos Pearls Collection Private Villas
06.2019 - 09.2019

Restaurant Captain

Saint John 5* Hotel
05.2019 - 10.2019

Vip Waiter

Cavo Paradiso Club Mykonos
07.2018 - 08.2018

Vip Waiter

Paradise Club Mykonos
07.2016 - 08.2016

Bachelor of Science - Physical Education

Aristotele University of Greece

GED -

KEME

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Nikolaos Giannitsis