STEVE LAKOMY
Pine Brook,United States
Summary
Hardworking College Student seeking employment. Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Committed to utilizing my skills to further the mission of a company.
Overview
7
7
years of professional experience
Work History
Server
Cheesecake Factory
Rockaway
02.2024 - Current
- Created an ambiance that gave guests a chance to not feel just as customers but as members of the Cheesecake family
- Operated in a fast-paced environment managing each order in a timely fashion to ensure optimal customer satisfaction
- Constantly sharpened and honed new skills such as time-management and the ability to multitask
- Being able to juggle multiple parties and guests all at once
Offices Assistant
J&J Accounting Services
07.2017 - Current
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Maintained an organized filing system of paper documents and electronic files.
- Organized and scheduled meetings and appointments for management.
- Delivered messages and ran errands.
Server/Bartender
Fat Cactus Catina
Parsippany
10.2023 - 02.2024
- Demonstrated a high level of customer service, resulting in positive feedback and increased tips
- Accurately took and processed orders in a fast-paced environment, resulting in improved customer satisfaction
GM (general merchandising)
Target
Parsipanny
02.2022 - 10.2023
- Managed daily operations such as cashiering, stocking, and merchandising to ensure smooth store operations
- Performed reconciliations between general ledger, bank accounts, and credit card accounts to ensure accuracy of financial information
- Trained and mentored new team members to ensure they quickly learned the required skills and processes
- Developed and implemented a feedback system that helped to improve team performance
- Participated in weekly team meetings to provide updates on progress and discuss any blockers
Sales Associate
Sunglass Hut
Paramus
11.2022 - 01.2023
- In charge of providing sales to meet the store's quotes
- Closing shopin charge of taking account of all sales/returns.
- 0
- In charge of making sure all money is accounted for, counting to the last dime madein the store and then stored neatly.
- In charge of making sure everything is set for the morning person, clean and organized merchandise.
Customer Service
KOHL'S
Clifton
09.2020 - 09.2021
- Developed and maintained relationships with key customers, resulting in a X% increase in sales
- Collaborated with cross-functional teams to resolve customer issues in a timely and effective manner
- Unpacked and prepared orders for shipment, completing all orders with X% accuracy
- Greeted customers in a friendly and professional manner
Education
B.A. - Criminal Justice
Rutgers
New bruinswick05.2025
A.A. - Political Science
Bergen Community College
Bergen12.2022
Skills
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication
- Adaptability
- Teamwork
- Customer Service
- Merchandising
- Sales
- Stock Control
- Accounting
- Well-being and Personal Care
- Procurement Management
- Coordination Skills
- Team Working
Volunteer Experience
PATERSON MUSEUM, VOLUNTEER, PATERSON, 2016-09, 2020-03, Attend to guests and guide them throughout the museum providing information about each exhibit
Languages
English, Spanish
Timeline
Server
Cheesecake Factory
02.2024 - Current
Server/Bartender
Fat Cactus Catina
10.2023 - 02.2024
Sales Associate
Sunglass Hut
11.2022 - 01.2023
GM (general merchandising)
Target
02.2022 - 10.2023
Customer Service
KOHL'S
09.2020 - 09.2021
Offices Assistant
J&J Accounting Services
07.2017 - Current
B.A. - Criminal Justice
Rutgers
A.A. - Political Science
Bergen Community College
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