Rachel Marshall
Orlando
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Cracker Barrel Old Country Store
05.2023 - Current
- Ensured timely and efficient seating of guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Shake Maker
JoJo's Shake Bar
09.2023 - 01.2024
- Trained new employees on proper shake-making techniques, equipment usage, and safety procedures, fostering a knowledgeable workforce.
- Assisted with inventory management, ensuring adequate stock levels for smooth operations and minimal waste.
- Maintained a clean and organized workspace, ensuring efficient shake-making processes and excellent hygiene standards.
- Developed new and creative shake recipes, resulting in an expanded menu and increased sales.
Lead Store Associate
ALDI
02.2021 - 03.2023
- Managed team of four efficiently.
- Managed opening and closing procedures at Aldi.
- Maintained accuracy and efficiency in financial handling.
- Coordinated and supervised reset activities for merchandise displays.
- Ensured accurate product tracking through verification of inventory codes.
- Performed efficient merchandise stocking, ensuring an organized store layout.
Server
Bakers Square
03.2015 - 05.2020
- Ensured timely and efficient seating of guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean
Education
DIPLOMA -
NATHAN HALE HIGHSCHOOL
06.2015
Skills
- Exceptional customer service
- Ability to multitask
- Cash handling
- Ability to work under pressure
- Attention to detail
- Time management skills
- Host/Hostess
- Restaurant Experience
- Serving Experience
- Food Service
- POS
- Upselling
- Childcare
- Cash register
- Supervising experience
- Strong work ethic
- Teamwork and collaboration
- Friendly, positive attitude
- Calm under pressure
- Computer skills
- Cleanliness standards
- Safe food handling
- High volume dining
- Guest engagement
Certification
ServSafe, 03/01/23, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Shake Maker
JoJo's Shake Bar
09.2023 - 01.2024
Server
Cracker Barrel Old Country Store
05.2023 - Current
Lead Store Associate
ALDI
02.2021 - 03.2023
Server
Bakers Square
03.2015 - 05.2020
DIPLOMA -
NATHAN HALE HIGHSCHOOL
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