Andre Green
Brandon
Summary
Dynamic professional with extensive experience as a Paratransit Van Operator at HART, excelling in safe driving and effective communication. Proven ability to optimize routes and enhance passenger experiences, demonstrating reliability and teamwork. Skilled in GPS navigation and committed to maintaining high safety standards while adapting to challenges in real-time.
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Paratransit Van Operator
HART (Hillsborough Area Regional Transit)
11.2015 - Current
- Operated van to transport passengers safely and efficiently.
- Assisted with route planning to optimize travel time and reduce delays.
- Maintained vehicle cleanliness and conducted routine inspections for safety compliance.
- Communicated effectively with passengers to ensure a comfortable experience.
- Conducted inspections on vehicles prior to use at beginning of shift each day.
- Utilized maps, GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
- Transported elderly and disabled people to and from hospitals and long-term treatment facilities.
- Demonstrated strong problem-solving skills by quickly adapting to unforeseen circumstances or challenges during transportation jobs.
Customer Service Supervisor
Walmart
03.2012 - 01.2014
- Supervised customer service team, ensuring adherence to company policies and procedures.
- Implemented training programs to enhance staff performance and improve service delivery.
- Analyzed customer feedback to identify trends and implement corrective actions.
- Developed strategies to optimize workflow and reduce response times for customer inquiries.
- Monitored call center operations, ensuring compliance with quality standards and operational guidelines.
Supervisor
Spectrum Business
10.2009 - 07.2011
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored team members to enhance skill sets and improve overall productivity.
- Implemented process improvements that streamlined workflows and reduced operational inefficiencies.
- Managed scheduling and resource allocation to optimize staff performance and meet production targets.
Education
Associate of Arts - Criminal Justice
Northern Kentucky University
Newport, KY07-2009
High School Diploma -
Robinson High School
Tampa, FL05-2007
Skills
- Safe driving practices
- Effective communication
- Defensive driving techniques
- Professionalism and courtesy
- Basic computer literacy
- GPS navigation proficiency
- Record keeping
- Customer service
- Route planning
- Google maps
- Traffic laws
- Teamwork
- Time management
- Reliability
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 45 staff members.
- Resolved product issue through consumer testing.
- Achieved 100% by completing daily paratransit routes with accuracy and efficiency.
- Documented and resolved dispatch and route assignments which led to improved on-time performance and reduced passenger wait times.
- Collaborated with team of 30 in the development of streamlining customer service procedures and improving checkout.
Certification
- Florida Driver’s License] - Valid since 2007
Languages
English
Full Professional
Timeline
Paratransit Van Operator
HART (Hillsborough Area Regional Transit)
11.2015 - Current
Customer Service Supervisor
Walmart
03.2012 - 01.2014
Supervisor
Spectrum Business
10.2009 - 07.2011
Associate of Arts - Criminal Justice
Northern Kentucky University
High School Diploma -
Robinson High School