Kim Jacobs
Tampa
Summary
Dedicated Paratransit Van Operator with Hillsborough Transit Authority, skilled in safe driving practices and effective communication. Achieved timely and safe transport for passengers with disabilities, enhancing ridership through professionalism and courtesy. Proficient in operating specialized equipment and implementing defensive driving techniques, ensuring compliance with DOT regulations.
Results-driven transportation professional with focus on efficient logistics and customer satisfaction. Adept in coordinating schedules and managing safe and timely deliveries. Known for strong collaboration with team members and adaptability to changing operational needs, ensuring consistent and reliable service. Proficient in route planning, vehicle maintenance, and client communication.
Overview
11
11
years of professional experience
Work History
Paratransit Van Operator
Hillsborough Transit Authority
03.2014 - 03.2025
- Transports persons with disabilities within the times designated on manifest.
- Picks up and drops off passengers to their destinations safely and on time.
- Operates special needs equipment as requested and/or required.
- Operates various types of Paratransit vehicles utilizing defensive driving techniques according to guidelines established by the authority.
- Answers passengers' questions relative to HARTPlus service and fares utilizing various modes of communication such as face-to-face interchanges or brochures.
- Develops HART ridership by exhibiting courteous behavior and adhering to the manifest.
- Collects and accounts for customer fares.
- Reports to Dispatch and picks up pre-departure slips, manifest sheets, vehicle assignment, and other related materials.
- Starts vehicle, checks and adjusts equipment, inspects vehicle for unreported damage; performs pre-departure inspection as required by the Federal Department of Transportation (DOT).
- Communicates to Dispatch customer no-shows and operational issues.
- Prepares factual and concise accident and incident reports and submits same to Dispatch as required.
- Reports mechanical defects, road hazards, vehicle or equipment malfunctions, and other service-related concerns per the Authority's policies and procedures.
- Conducts special surveys, passenger counts and distributes company information as needed.
- Operates all various types of wheelchair lifts and securement systems.
- Operates service for HARTFlex routes as needed.
Education
GED -
Clifton High School
Clifton, NJSkills
- Safe driving practices
- Effective communication
- Defensive driving techniques
- Professionalism and courtesy
Timeline
Paratransit Van Operator
Hillsborough Transit Authority
03.2014 - 03.2025
GED -
Clifton High School
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