Andre Grey
Fort Lauderdale,FL
Overview
11
11
years of professional experience
Work History
Customer Service Representative
All American Facility Maintenance
07.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Sitel Contact Center
01.2019 - 05.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Security Officer
Marksman Security
05.2018 - 01.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Officer
Cambridge Security
09.2015 - 02.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Maintenance Worker
Lennox On The Lakes
10.2012 - 03.2015
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Education
HVAC Installation And Repair
ATI Career Training Center - Fort Lauderdale
Fort Lauderdale, FL05.2012
High School Diploma -
Andre Jackson
Queens, NY06.1996
Skills
- Microsoft Word
- Office Equipment Proficiency
- Plates Presentation
- Freight Operations
- Order Processing
Timeline
Customer Service Representative
All American Facility Maintenance
07.2021 - Current
Customer Service Representative
Sitel Contact Center
01.2019 - 05.2021
Security Officer
Marksman Security
05.2018 - 01.2020
Security Officer
Cambridge Security
09.2015 - 02.2019
Maintenance Worker
Lennox On The Lakes
10.2012 - 03.2015
HVAC Installation And Repair
ATI Career Training Center - Fort Lauderdale
High School Diploma -
Andre Jackson