Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Andre Grey

Fort Lauderdale,FL

Overview

11
11
years of professional experience

Work History

Customer Service Representative

All American Facility Maintenance
07.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Sitel Contact Center
01.2019 - 05.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Security Officer

Marksman Security
05.2018 - 01.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Checked and verified photo identification prior to granting facility access.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Security Officer

Cambridge Security
09.2015 - 02.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.

Maintenance Worker

Lennox On The Lakes
10.2012 - 03.2015
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Replaced light bulbs in indoor and outdoor fixtures and checked smoke and carbon monoxide detectors for proper functionality.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.

Education

HVAC Installation And Repair

ATI Career Training Center - Fort Lauderdale
Fort Lauderdale, FL
05.2012

High School Diploma -

Andre Jackson
Queens, NY
06.1996

Skills

  • Microsoft Word
  • Office Equipment Proficiency
  • Plates Presentation
  • Freight Operations
  • Order Processing

Timeline

Customer Service Representative

All American Facility Maintenance
07.2021 - Current

Customer Service Representative

Sitel Contact Center
01.2019 - 05.2021

Security Officer

Marksman Security
05.2018 - 01.2020

Security Officer

Cambridge Security
09.2015 - 02.2019

Maintenance Worker

Lennox On The Lakes
10.2012 - 03.2015

HVAC Installation And Repair

ATI Career Training Center - Fort Lauderdale

High School Diploma -

Andre Jackson

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Andre Grey