Andre Herrera
Aliso Viejo,CA
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
5
5
years of professional experience
Work History
Store Associate
The UPS Store
09.2022 - 03.2024
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
- Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained accurate records of all documents notarized to support accurate recordkeeping and reporting requirements.
- Checked documents for accuracy and correct signing before notarizing.
- Established customer rapport to encourage repeat business.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Barista
Starbucks
06.2019 - 09.2022
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
Associate of Science - Computer Science And Engineering
Saddleback College
Mission Viejo CA06.2028
Skills
- Customer Service
- Customer Assistance
- Cash Handling Accuracy
- Attention to Detail Focus
- Problem-solving acumen
- Store Cleanliness Maintenance
- Patience and empathy demonstration
- Team Collaboration Aptitude
Timeline
Store Associate
The UPS Store
09.2022 - 03.2024
Barista
Starbucks
06.2019 - 09.2022
Associate of Science - Computer Science And Engineering
Saddleback College