Experienced Telephony and Communication Specialist with over 15 years in diverse roles requiring technical, physical, and customer service skills. Demonstrates expertise in utilizing tools and equipment safely while delivering high-quality results for customers.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Ramp Agent
GAT Airline Ground Support
Savannah, Georgia
07.2025 - Current
Operated ground support equipment to facilitate timely aircraft movement.
Coordinated with flight crews for safe and efficient ramp operations.
Managed baggage loading and unloading operations and cargo, ensuring efficient transport to and from aircraft.
Loaded and unloaded baggage from aircraft in a timely manner.
Operated conveyor belts, push-back tractors and aircraft tugs daily.
Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
Ensured proper handling of passenger luggage and cargo to uphold safety and privacy protocols.
Conducted safety checks on equipment before and after use.
Followed company policies for secure handling of cargo and baggage.
Wire Technician Supervisor
Cavo Broadband Communications
Hinesville, USA
04.2020 - 05.2025
Executed installations, relocations, troubleshooting, and audits of cable services for customers.
Supervised crew of 15 employees, ensuring efficient workflow and timely project completion
Managed daily operations and production, aligning team efforts with company objectives
Oversaw interviewing, hiring, training and recruiting
Responds to customer request in a professional, courteous and effective manner
Properly operates and maintain tools and equipment
Maintained and organized vehicle inventory to ensure readiness for service calls
Prepares and maintain time logs, reports and other related documentation in accordance with company and departmental policies
Reconciled annual fiscal reports and managed budget
Follows company instillation policy
Managed inventory levels to ensure availability of supplies and materials.
Demonstrated excellent people skills in both client and employee relationships
Wire Technician
Cavo Communications
Miami, Florida
06.2016 - 04.2020
Installed and maintained cable systems for residential and commercial clients.
Installed, terminated and tested wiring for cable television systems.
Troubleshot service interruptions and connectivity issues, restoring functionality for clients.
Troubleshot customer service issues related to the wiring of cable television systems.
Monitored and repaired telecommunications equipment, ensuring optimal performance of power supply and wire distribution systems.
Coordinated with team members to complete projects on schedule, enhancing customer satisfaction.
Educated customers on system operation and basic troubleshooting techniques.