Andre Johnson
Morgan Stanley
Laurel,MD
6
years of professional experience
Dynamic professional with strong customer service skills and proven ability to streamline processes. Experienced in resolving inquiries efficiently and improving operational workflows to enhance customer satisfaction and loyalty.
Work History
Associate
5 Years 2 Months- Led financial analysis projects, enhancing investment strategies and client portfolio performance.
- Mentored junior associates, fostering professional development and team collaboration.
- Streamlined reporting processes, improving data accuracy and efficiency for client presentations.
- Conducted market research to identify emerging trends, informing strategic decision-making for clients.
Customer Service Representative
3 Months- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed high-volume call queues, ensuring timely response to customer needs.
- Trained new representatives on best practices in customer service protocols.
- Implemented process improvements, reducing average resolution time by streamlining workflows.
Intern
4 Months- Assisted in daily mail processing operations to ensure timely delivery.
- Operated sorting machinery to categorize and route mail efficiently.
- Maintained accurate records of incoming and outgoing shipments.
- Collaborated with team members to optimize workflow and reduce delays.
Education
BBA - Human Resources Management
Skills
Customer service
Time management
Attention to detail
Computer skills
Timeline
Associate
Morgan Stanley
06.2021 - CurrentRead More
Customer Service Representative
Agora Financial
09.2020 - 12.2020Read More
Intern
United States Postal Service, USPS
05.2020 - 09.2020Read More
York College of Pennsylvania
BBA from Human Resources Management
Read More