Andre Kazadi Tshilumba
Hurst,TX
Summary
I am an experienced customer service specialist with solid multitasking and interpersonal skills. I have extensive experience in retail sales, including inventory management, merchandising, and product placement. I am highly motivated, eager to learn, and willing to take on additional responsibilities to help my team achieve our goals.
Overview
4
4
years of professional experience
Work History
Ride-share Driver
Uber
Dallas, TX
07.2021 - Current
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the ride-share platform.
- Built rapport with passengers and customer service relational skills through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
- Used GPS to determine the fastest route to destinations to save riders money and maximize availability.
Delli/Bakery Team Member
Target
Grapevine, Tx
12.2021 - 06.2023
- Unboxed and arranged new merchandise to promote sales.
- Provided friendly and knowledgeable customer service.
- Resolved complaints and inquiries related to customer clientele.
- Maintained cleanliness and resupplied food, drinks, and other items within work areas.
- Followed safety guidelines for handling products and equipment.
Warehouse Associate
Amazon Factory
Irving, TX
05.2020 - 05.2021
- Unloaded or loaded incoming products off trucks using Pallet jacks to move material.
- Responsible for scanning packages and printing barcodes.
- Sorted and wrapped boxes to keep a safe, orderly, and organized work environment.
BUSSER
Pappadeaux's Seafood Kitchen
Bedford, TX
11.2019 - 03.2020
- Collected trash, wiped up spills, and removed trays to maintain clean and fresh customer space.
- Responsible for maintaining well stocked necessities and material, such as linens and wrapped silverware.
Education
Associate of Arts - Finance
Tarrant County College District
Fort Worth, TX2026
High School Diploma -
L.D. Bell High School
1601 Brown Trail, Hurst, TX 7605405.2019
Skills
- Customer service, engagement, & assistance
- Teamwork and Collaboration
- Retail Sales
- Product Knowledge
- Relationship Building
- Heavy Lifting
- Safety Understanding
- Equipment Operation
Languages
French
Native or Bilingual
Lingala
Native or Bilingual
Timeline
Delli/Bakery Team Member
Target
12.2021 - 06.2023
Ride-share Driver
Uber
07.2021 - Current
Warehouse Associate
Amazon Factory
05.2020 - 05.2021
BUSSER
Pappadeaux's Seafood Kitchen
11.2019 - 03.2020
Associate of Arts - Finance
Tarrant County College District
High School Diploma -
L.D. Bell High School