Andre Kirk
Indianapolis,IN
Summary
Seasoned Operations Manager with a proven track record at Detail to the Xtreme, excelling in team leadership and operations management. Demonstrated ability to enhance productivity and employee retention through effective problem-solving and fostering a culture of accountability. Skilled in customer service, achieving a high project success rate without compromising quality.
Overview
20
20
years of professional experience
Work History
Operations Manager
Detail to the Xtreme
07.2009 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Team Leader Manager
Langham Logistics
06.2019 - 06.2021
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
Call Specialist
Freedom Mortgage - Fishers
02.2017 - 05.2019
- Utilized CRM software to manage customer interactions, track progress, and maintain accurate records.
- Handled high call volumes while remaining focused on providing outstanding service at all times.
- Contributed to a positive work environment by consistently demonstrating professionalism and teamwork.
- Maintained exceptional first-call resolution rates, minimizing the need for follow-up calls or escalations.
Supervisor of Operations
S. Abraham and Sons Inc.
07.2005 - 07.2010
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Interceded between employees during arguments and diffused tense situations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
Education
Associate of Applied Science - Business Administration And Management
Ivy Tech Community College of Indiana
Indianapolis, IN07-2014
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Inventory control
- Logistics management
- Shipping and receiving
- Materials handling
- Heavy lifting
- Loading and unloading
Timeline
Team Leader Manager
Langham Logistics
06.2019 - 06.2021
Call Specialist
Freedom Mortgage - Fishers
02.2017 - 05.2019
Operations Manager
Detail to the Xtreme
07.2009 - Current
Supervisor of Operations
S. Abraham and Sons Inc.
07.2005 - 07.2010
Associate of Applied Science - Business Administration And Management
Ivy Tech Community College of Indiana
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