Andre Land
Williamston,NC
Summary
Proven leader in the fast-food industry, notably with McDonald's, where I spearheaded initiatives that boosted customer satisfaction scores significantly. Expert in health regulations and team development, I excel in creating efficient, high-performing teams and ensuring top-notch food quality and presentation, driving substantial sales growth and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Food Truck Manager
Signature Seafoods
03.2024 - Current
- Collaborated with other food trucks or vendors at events to create a positive atmosphere that attracted more visitors.
- Optimized workflow by assigning tasks based on individual strengths and skills among the team members.
- Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
Assistant General Manager
Sonic
Raleigh, NC
06.2018 - 05.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
Manager
McDonald's
Greenville, NC
08.2010 - 03.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
Roanoke High School
Robersonville, NC06.2011
Skills
- Food Preparation
- Cleanliness standards
- Food presentation
- Health regulations
- Menu development
- Vehicle Maintenance
- Time Management
- Multitasking Abilities
- Customer Satisfaction
Certification
Serv-Safe
Timeline
Food Truck Manager
Signature Seafoods
03.2024 - Current
Assistant General Manager
Sonic
06.2018 - 05.2024
Manager
McDonald's
08.2010 - 03.2017
High School Diploma -
Roanoke High School