Andre Laurent
Murfreesboro,TN
Summary
Dynamic and customer-focused professional, skilled in upselling and enhancing customer experiences. Comfortable working in fast-paced environments, with strong communication skills, and the ability to handle multiple tasks simultaneously. Experienced in handling food, managing transactions, inventory, and contributing to sales growth and customer retention.
Overview
3
3
years of professional experience
Work History
Sales Associate
Run It Back Sneaker Botique
Murfreesboro, TN
01.2025 - Current
- Specializing in upselling athletic footwear, vintage, and luxury streetwear, successfully persuading customers to purchase multiple items, increasing overall sales.
- Provided personalized customer service, ensuring satisfaction by matching products to customer needs and preferences.
- Managed inventory and ensured that high-demand, limited-edition items were readily available.
- Delivered product knowledge on sneakers, apparel, and accessories, enhancing the shopping experience.
- Demonstrated strong communication and sales skills, increasing customer retention and sales.
- Processed transactions efficiently, handling cash and digital payments, while maintaining an organized sales floor.
Associate
Hollister.Co
Murfreesboro, TN
10.2024 - Current
- Provided excellent customer service by assisting shoppers, answering questions, and ensuring a positive store experience.
- I worked in a fast-paced retail environment, handling multiple customers and tasks simultaneously.
- Processed transactions efficiently while maintaining accuracy with cash and credit card payments.
- Maintained store organization, restocked inventory, and assisted in merchandising.
- Developed strong communication and teamwork skills by coordinating with colleagues to meet sales goals.
Dispatcher
Academy of Aviation
Peachtree City, GA
05.2022 - 08.2024
- Provided strong customer service, and greeted students and customers as they entered the establishment.
- Handled front desk tasks, including processing transactions and answering phone calls to assist students and customers with inquiries, concerns, and disputes.
- Facilitated efficient operations by managing flight alterations and providing support to both students and instructors.
- Monitored maintenance schedules to ensure regulatory compliance.
- Handled operational issues swiftly in fast-paced settings.
- Utilized various software systems to facilitate movement, planning and scheduling.
Crew Member
Wendys International
Peachtree City, GA
09.2021 - 05.2022
- Provided prompt and friendly service to customers, ensuring a positive dining experience.
- Took and accurately recorded food and drink orders while offering menu recommendations.
- Managed multiple tasks efficiently in a high-volume setting.
- Processed payments, handled cash, and operated a POS system.
- Maintained cleanliness and organization of workstations and dining areas.
- Assisted with opening/closing duties and collaborated with team members to optimize workflow.
Education
Bachelor of Science - Aerospace | Commercial Pilot
Middle Tennessee State University
Murfreesboro, TN05-2027
Skills
- Excellent customer service and communication skills
- Strong multitasking and time-management abilities
- Knowledge of food safety and sanitation regulations
- Experience handling cash, credit transactions, and POS systems
- Ability to upsell items and suggest pairings
- Team-oriented and adaptable in fast-paced environments
- Attentive to detail and customer needs
Leadership
Operations trainer | Academy of Aviation
- Trained and mentored new dispatchers, ensuring they were equipped with the necessary skills and knowledge to succeed.
References
References available upon request.
Timeline
Sales Associate
Run It Back Sneaker Botique
01.2025 - Current
Associate
Hollister.Co
10.2024 - Current
Dispatcher
Academy of Aviation
05.2022 - 08.2024
Crew Member
Wendys International
09.2021 - 05.2022
Bachelor of Science - Aerospace | Commercial Pilot
Middle Tennessee State University
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