ANDRE MALONE
Smyrna,GA
Summary
Results-driven Sales Management professional with 10+ years of experience in driving organizational and revenue growth through the development and implementation of effective operational and sales strategies. Highly competent in training and managing high-performing teams to maximize performance and customer service delivery efforts. Innovative problem-solver adept at identifying areas of improvement and implementing standard operating procedures aimed at streamlining business operations, improving processes, and achieving business objectives.
Overview
25
25
years of professional experience
Work History
President
ADM Development, LLC
08.2011 - Current
- Maximize performance and productivity of organizations by analyzing existing structures and policies to provide recommendations resulting in optimal business growth
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Oversee staff development by coordinating training and facilitation on standard operating procedures to establish high-performing and efficient teams
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Reduced operational costs through strategic cost management initiatives.
- Reduced operational risks while organizing data to forecast performance trends.
Sales Director
Fiserv / First Data
02.2013 - 09.2023
- Hired, trained and built high-performing team of sales representatives.
- Boosted profits through effective supervision of entire sales department.
- Exceeded sales goals through effective time management and resource allocations.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Subject Matter Expert, Manager
RYLA TELESERVICES
10.2010 - 03.2011
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Sales Center Manager
SPHERION/AT&T, AT&T Small Business Services
06.2004 - 09.2010
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Supervisor
MCI TELECOMMUNICATIONS, CORPORATION
01.1999 - 06.2004
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Kept high average of performance evaluations.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Bachelor of Science - Business Management
University of Phoenix
Atlanta, GASkills
- Business Development
- Financial Management
- Organizational Leadership
- Contract Negotiation
- Operational Excellence
- Business Administration
- SEO Optimization
- Account Management
- Budget Management
- Program Management
- Risk and Mitigation Analysis
- Remote Team Management
Additional Information
Account Executive - First Data - Feb 2013 - June 2014
Trainer - MCI Telecom - Mar 2003 - Jan - 2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Leadership is Influence. Influence is gained through Trust. Trust is obtained via Servitude. Servitude requires Sacrifice. Therefore, Leadership = Sacrifice.
A.D. Malone
Timeline
Sales Director
Fiserv / First Data
02.2013 - 09.2023
President
ADM Development, LLC
08.2011 - Current
Subject Matter Expert, Manager
RYLA TELESERVICES
10.2010 - 03.2011
Sales Center Manager
SPHERION/AT&T, AT&T Small Business Services
06.2004 - 09.2010
Supervisor
MCI TELECOMMUNICATIONS, CORPORATION
01.1999 - 06.2004
Bachelor of Science - Business Management
University of Phoenix
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