Desiree Turner
Phoenix,Arizona
Summary
Motivated and dependable professional with experience in customer service, warehouse operations, and caregiving. Skilled in teamwork, equipment handling, and maintaining safety and quality standards. Seeking an opportunity to contribute strong work ethic, adaptability, and problem-solving skills to support organizational success.
Overview
13
13
years of professional experience
Work History
Office Clerk
Cigna
Phoenix, Arizona
09.2017 - 05.2025
- Collaborated with colleagues to improve office procedures and workflows.
- Utilized software systems for data entry and record management tasks.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Prepared invoices for customers based on their orders and payment terms.
- Contacted customers regarding account updates and potential problems.
Customer Service Manager
Rainbow
Phoenix, Arizona
02.2014 - 09.2017
- Greeted and assisted customers, addressing their needs and directing them to appropriate departments
- Processed invoices, purchase orders, and other documents with attention to detail
- Maintained organized filing system for customer and vendor records
- Led customer service team to enhance service delivery and satisfaction.
- Developed training programs for staff to improve product knowledge and skills.
- Implemented feedback systems to address customer concerns and improve services.
Cashier Manager
Smart & Final
City of Industry, California
02.2012 - 01.2014
- Processed billing and payment transactions, ensuring accurate entry into POS and accounting systems
- Handled daily reconciliations, cash register reports, and invoice reviews
- Collaborated with store managers on resolving billing discrepancies and customer account issues
- Maintained up-to-date records of customer transactions and store invoices
- Provided quality service and support to internal departments and customers
- Supervised daily operations of cash register area and ensured smooth transactions.
Education
Dipioma -
Rialto High School
Skills
- Billing & Invoicing
- Account Reconciliation
- Customer Service
- Data Entry
- Record Management
- POS & Billing Software
Timeline
Office Clerk
Cigna
09.2017 - 05.2025
Customer Service Manager
Rainbow
02.2014 - 09.2017
Cashier Manager
Smart & Final
02.2012 - 01.2014
Dipioma -
Rialto High School