Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Work History
Dispatch Manager
1 Year 3 Months
Elite Fast Trans Inc. | 05.2025 - Current
Implemented real-time tracking systems to enhance shipment visibility and customer satisfaction.
Led daily dispatch operations, optimizing routes for timely deliveries.
Analyzed performance metrics to identify inefficiencies and drive process improvements.
Mentored team members in effective communication and conflict resolution strategies.
Collaborated with upper management to strategize on capacity planning and resource allocation decisions.
Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Assistant Store Manager
5 Years 2 Months
Petco Animal Supplies Stores Inc. | 03.2020 - 05.2025
Led daily store operations, ensuring optimal inventory management and customer service excellence.
Mentored team members on product knowledge and sales techniques to enhance customer engagement.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
Collaborated with management to optimize store layout, enhancing shopping experience and product visibility.
Oversaw scheduling and staffing, ensuring adequate coverage during peak hours for improved service delivery.
Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Sales Associate
11 Months
CVS Pharmacy | 03.2019 - 02.2020
Assisted customers with product selection and inquiries to enhance shopping experience.
Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
Maintained cleanliness and organization of sales floor to promote a welcoming environment.
Collaborated with team members to restock shelves and manage inventory effectively.
Educated customers on promotions and programs, increasing engagement with loyalty initiatives.
Trained new associates on store procedures and customer service standards for consistent performance.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Warehouse Assistant
1 Year 3 Months
Norman's | 10.2017 - 01.2019
Operated forklifts and pallet jacks for safe material handling.
Ensured adherence to safety protocols during loading operations.
Sorted cargo by account number and destination received by account Number and intended location.
Collaborated with team members to streamline loading processes.
Took inventory of existing and out-of-stock warehouse items.
Reviewed shipping orders for accurate fulfillment.
Divided cargo received by account Number and intended location.
Picked up incoming stock and delivered materials to designated locations.
Maintained a clean and functional warehouse space throughout 12-hour shifts.
Installation Assistant
4 Months
Kitchen Scapes | 05.2016 - 09.2016
Installed cabinets with precision, ensuring alignment and structural integrity.
Performed basic repairs and installations, demonstrating adaptability to various handyman duties.
Assisted with routine maintenance tasks, ensuring safety and functionality of tools and equipment.
Trained junior installers on best practices for cabinet installation techniques.
Inspected completed work for quality assurance and compliance with design specifications.
Communicated with clients to address concerns and provide installation updates.
Collaborated with team members to manage project timelines effectively.
Collaborated effectively with colleagues in different trades, ensuring smooth coordination throughout projects' duration.
Electrician's Assistant
4 Months
Navin Elecrical | 05.2015 - 09.2015
Assisted electricians in installing, maintaining, and repairing electrical systems and fixtures.
Ensured compliance with safety standards during large building renovations through hands-on contributions.
Conducted routine inspections of electrical components to ensure safety and functionality.
Executed routine inspections of electrical components, enhancing safety and functionality.
Prepared tools and materials for wiring installations, facilitating smooth project execution.
Ensured client satisfaction with clear communication throughout each project phase, discussing progress updates and addressing any concerns that arose.
Developed strong relationships with clients through excellent communication skills, leading to repeat business and referrals.
Education
High School Diploma
John Adams High School | Ozone Park, NY | 2017
Bachelor of Science - Banking And Finance
Borough of Manhattan Community College | New York, NY | 12.2026