Andre Rawlison
Newport News,VA
Summary
Driven Sales and Leasing Consultant knowledgeable about sales and leasing procedures for automobiles. Handles entire sales lifecycle with goal-oriented approach and tenacious dedication to building connections and closing new business. Hardworking Store Manager focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
21
21
years of professional experience
Work History
Office Manager
Allstate
Newport News, VA
03.2023 - Current
- Streamlined office operations to enhance workflow efficiency and productivity.
- Coordinated communication between departments, fostering collaboration and information sharing.
- Led initiatives to improve office processes, resulting in increased operational effectiveness.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Assistant Store Manager
Gamestop
Newport News, VA
10.2022 - 03.2023
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Oversaw all daily operations of the store.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Held each team member accountable for achieving brand and performance goals.
- Built and maintained effective relationships with peers and upper management.
Sales and Leasing Consultant
Winners Circle Nissan
Hampton, VA
05.2021 - 10.2022
- Studied and maintained current knowledge of current properties to handle diverse questions and demonstrate features.
- Learned and followed scripts to achieve consistent results and customized strategies based on unique aspects of each customer interaction.
- Communicated effectively with customers via phone, internet, and text to maintain strong connections and close business.
- Checked messages frequently and responded quickly for optimal customer service.
- Established competitive and ambitious personal goals for consistent growth and professional development.
Sales and Leasing Consultant
Wynne Ford
Hampton, VA
07.2020 - 05.2021
- Learned and followed scripts to achieve consistent results and customized strategies based on unique aspects of each customer interaction.
- Maintained exceptional quality standards and generated referrals to deliver on personal sales targets.
- Communicated effectively with customers via phone, internet, and text to maintain strong connections and close business.
- Established competitive and ambitious personal goals for consistent growth and professional development.
- Checked messages frequently and responded quickly for optimal customer service.
- Studied and maintained current knowledge of current properties to handle diverse questions and demonstrate features.
Store Manager
Jersey's Cards and Comics
Hampton, VA
03.2016 - 07.2020
- Opened and closed the store, which included counting cash drawers and verifying funds.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Hosted events to drive attract customers and drive sales.
- Built customer relations by providing excellent customer service.
Store Manager
Dollar General
Portsmouth, VA
02.2015 - 02.2016
- Answered customers' questions, and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Oversaw all daily operations of the store.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Held each team member accountable for achieving brand and performance goals.
- Recruited, hired, developed and retained retail talent for the company.
- Offered direction and gave constructive feedback to motivate team members.
- Maximized store performance by writing efficient schedules.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
Assistant Store Manager
Gamestop
Newport News, VA
05.2012 - 12.2015
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Oversaw all daily operations of the store.
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Held each team member accountable for achieving brand and performance goals.
- Built and maintained effective relationships with peers and upper management.
Assistant Store Manager
Walmart
Newport News, VA
08.2005 - 10.2010
- Marked clearance products with updated price tags.
- Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.
- Processed shipments and maintained organized stock shelves.
- Directed strategic and brand-appropriate marketing initiatives to improve presentation and maximize sales.
- Recruited, hired, developed and retained retail talent for the company.
- Built and maintained effective relationships with peers and upper management.
- Held each team member accountable for achieving brand and performance goals.
- Offered direction and gave constructive feedback to motivate team members.
- Communicated store policy violations to the leadership team in a timely manner.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Education
Advanced Diploma -
Denbigh High School
Skills
- Relationship building
- Business development
- Growth management
- Inventory management
- Product sales
- Customer service
- Visual merchandising
- Operations oversight
- Budgeting and cost control
- Staff hiring
Timeline
Office Manager
Allstate
03.2023 - Current
Assistant Store Manager
Gamestop
10.2022 - 03.2023
Sales and Leasing Consultant
Winners Circle Nissan
05.2021 - 10.2022
Sales and Leasing Consultant
Wynne Ford
07.2020 - 05.2021
Store Manager
Jersey's Cards and Comics
03.2016 - 07.2020
Store Manager
Dollar General
02.2015 - 02.2016
Assistant Store Manager
Gamestop
05.2012 - 12.2015
Assistant Store Manager
Walmart
08.2005 - 10.2010
Advanced Diploma -
Denbigh High School