Suzanne Shoukeh
Parsippany,NJ
Summary
Dynamic Office Manager and Sales Director with a proven track record at Ivory Dental and The Right One Matchmaking. Expert in enhancing customer satisfaction and boosting revenue through innovative strategies and effective team leadership. Skilled in organizational management and persuasive negotiations, achieving significant improvements in operational efficiency and client relationships.
Overview
24
24
years of professional experience
Work History
Office Manager
Ivory Dental
08.2014 - Current
- Manage daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintain up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Implement new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Develop policies and procedures for effective practice management.
- Develop innovative marketing strategies to attract new patients while maintaining strong relationships with existing clientele.
- Create organized filing system to manage department documents.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
Sales Director Office Manager
The Right One Matchmaking
06.2000 - 07.2015
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Boosted profits through effective supervision of entire sales department.
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
- Increased average deal size by upselling additional products and services to existing clients.
- Researched markets and key audiences to increase profits through effective marketing and branding campaigns.
- Created effective marketing campaigns to reinforce branding initiatives and maximize outreach.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
High School Diploma -
Manchester Regional High School
NJ06.1999
Skills
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Scheduling Coordination
- Relationship Building
- Sales team training
- Goals and performance
- Motivational Skills
- Verbal and written communication
- Positive and upbeat
- Direct Sales
- Rapport and relationship building
- Persuasive Negotiations
- Resolution-oriented
Timeline
Office Manager
Ivory Dental
08.2014 - Current
Sales Director Office Manager
The Right One Matchmaking
06.2000 - 07.2015
High School Diploma -
Manchester Regional High School
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