Andre Ross
Buffalo,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable worker offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Flexible with changing business needs.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
The UPS Store Inc.
08.2023 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Kitchen Assistant
Desi’s Pizzeria
06.2019 - 08.2023
- Cleaned and organized kitchen stations to promote team efficiency.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
Education
High School Diploma - Electrical Engineering
Hutchinson Central Technical High School
Buffalo, NY06.2023
Skills
- Customer Service
- Guest Services
- Cash Handling
- Customer Complaint Resolution
- Product Knowledge
- Customer Satisfaction
- Customer Relationship Management (CRM)
Timeline
Customer Service Cashier
The UPS Store Inc.
08.2023 - Current
Kitchen Assistant
Desi’s Pizzeria
06.2019 - 08.2023
High School Diploma - Electrical Engineering
Hutchinson Central Technical High School