Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
References
Timeline
Generic

ANDRE ROUZAN

San Antonio

Summary

Dynamic leader with 25 years of experience in performance improvement and data analysis. Proven expertise in optimizing workflows and ensuring compliance, driving initiatives that enhance service quality and operational effectiveness. Strong background in strategic leadership and team mentorship, fostering talent and achieving excellence.

Overview

18
18
years of professional experience

Work History

Quality Enhancement Specialist II

Communicare Health Centers
San Antonio
09.2024 - Current
  • Supports multiple performance improvement teams by collecting data, monitoring progress, and reporting on preset measures to achieve quality improvement targets.
  • Reviews team performance, implements changes to enhance services, simplifies workflows, and ensures compliance with regulatory requirements.
  • Creates and maintains databases for compliance, quality improvement, and risk management processes; prepares and runs essential reports.
  • Collaborates on quality improvement initiatives and investigates irregularities and policy violations.

Superintendent, Medical Operations

24th Special Tactics Wing
Hurlburt Field AFB
02.2015 - 12.2020
  • Led and managed personnel and operations for a Special Tactics Wing, ensuring high levels of team readiness and optimal operational effectiveness for elite forces.
  • Exercised administrative and operational control over 13 medical personnel across seven geographically separated units.

Medical Superintendent

Special Operations Joint Task Force – Iraq (SOJTF-I)
Camp Arifjan
01.2019 - 06.2019
  • Directed all personnel and operational support for SOJTF-I, ensuring comprehensive planning, coordination, and execution of missions in a combat zone.
  • Advised the SOJTF-I commander on critical personnel matters and developed comprehensive strategic plans, directly impacting force readiness and mission success.
  • Managed teams and operations, including direct oversight of staff activities and resource allocation.

Medical Superintendent

8th Operations Group, 8th Fighter Wing
Kunsan AFB
01.2014 - 01.2015
  • Directed comprehensive personnel and operational support for a major fighter wing, providing full-spectrum support for over 2,800 personnel.

NCOIC, Medical Operations (Independent Duty Medical Technician - IDMT)

Joint Base San Antonio
San Antonio
07.2008 - 01.2014
  • Served as a highly specialized leader, demonstrating advanced operational autonomy and leadership in austere and remote settings.
  • Identified critical training deficiencies and swiftly implemented comprehensive changes, significantly enhancing staff preparedness.
  • Held instructor positions for Advanced Cardiac & Basic Life Support and Tactical Combat Casualty Care, training and mentoring personnel.

NCOIC, Emergency Department

Balad AFB
Balad
12.2007 - 06.2008
  • Led a team of 28 medics in the busiest combat hospital ER globally, managing complex operations under extreme pressure.
  • Provided critical leadership and managed team response during 24 mass casualty emergencies, directly contributing to mission success.

Education

Master of Science - Healthcare Administration (MS)

American Military University
Charles Town, WV
09-2026

Bachelor of Science - Sports and Health Sciences

American Military University
Charles Town, WV
12-2023

Associate of Applied Science - Practical Nursing

Community College of The Air Force
Montgomery
01.2017

Paramedic Certification -

University of New Mexico
Albuquerque
01.2011

USAF Noncommissioned Officer Academy -

JB San Antonio-Lackland
San Antonio, TX
01.2010

Skills

  • Human resources management
  • Performance improvement
  • Talent development
  • Employee relations
  • Policy compliance
  • Data analysis
  • Root cause analysis
  • Risk mitigation
  • Workflow optimization
  • Strategic leadership
  • Team mentorship
  • Resource management
  • Inter-departmental coordination
  • Crisis management
  • Quality assurance
  • Project management
  • Team collaboration
  • Effective communication
  • Training development
  • Operational leadership
  • Organizational development
  • Performance management

Websites

Accomplishments

  • Meritorious Service Medal
  • Joint Service Commendation Medal
  • Air and Space Commendation Medal with one oak leaf cluster
  • Air and Space Achievement Medal with three oak leaf clusters
  • Air and Space Outstanding Unit Award with five oak leaf clusters
  • Air and Space Organizational Excellence Award with one oak leaf cluster
  • National Defense Service Medal
  • Inherent Resolve Campaign Medal with bronze campaign star
  • Global War on Terrorism Expeditionary Medal
  • Global War on Terrorism Service Medal
  • Air and Space Expeditionary Service Ribbon with gold border and one oak leaf cluster

References

References available upon request.

Timeline

Quality Enhancement Specialist II

Communicare Health Centers
09.2024 - Current

Medical Superintendent

Special Operations Joint Task Force – Iraq (SOJTF-I)
01.2019 - 06.2019

Superintendent, Medical Operations

24th Special Tactics Wing
02.2015 - 12.2020

Medical Superintendent

8th Operations Group, 8th Fighter Wing
01.2014 - 01.2015

NCOIC, Medical Operations (Independent Duty Medical Technician - IDMT)

Joint Base San Antonio
07.2008 - 01.2014

NCOIC, Emergency Department

Balad AFB
12.2007 - 06.2008

Master of Science - Healthcare Administration (MS)

American Military University

Bachelor of Science - Sports and Health Sciences

American Military University

Associate of Applied Science - Practical Nursing

Community College of The Air Force

Paramedic Certification -

University of New Mexico

USAF Noncommissioned Officer Academy -

JB San Antonio-Lackland

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