Andre Strader
Portland,OR
Summary
Currently seeking a full/Part-Time within a growing organization. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Experienced with cannabis retail operations, from customer service to inventory control. Utilizes team collaboration and leadership to enhance store performance. Knowledge of state regulations and compliance, ensuring operational integrity.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Lead Budtender
Rosebud Growers INC
Portland, OR
02.2024 - 05.2026
- Supervised daily operations and ensured compliance with state regulations.
- Trained and mentored new budtenders on product knowledge and customer service.
- Developed and implemented best practices for inventory management and product displays.
- Enhanced customer experiences through personalized recommendations and education on products.
- Collaborated with management to optimize workflow processes and improve team efficiency.
- Managed cash handling procedures, ensuring accuracy in transactions and financial reporting.
- Assisted in marketing initiatives to promote new products and increase store visibility.
- Stayed up-to-date on industry trends and regulations, enabling informed recommendations to both customers and management.
- Developed strong relationships with vendors, negotiating favorable terms for purchasing bulk inventory items.
- Organized special events and promotions to attract new customers while retaining existing clientele base.
- Maintained a clean and organized retail space, contributing to a positive shopping experience for customers.
- Increased daily sales through upselling techniques and effective communication of product benefits.
- Restocked supplies and arranged displays.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Weighed, prepared and packaged different types of products.
- Read industry publications to maintain knowledge on current and future bud trends.
- Performed cash, card, and check transactions to complete customer purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Customer Service Rep
Planet Fitness
Portland, OR
11.2021 - 12.2023
- Initiated contact with customers via telephone or email when necessary.
- Received incoming calls from customers and responded to inquiries about product features and benefits.
- Developed relationships with customers through friendly interactions over the phone.
- Identified needs of customers promptly and efficiently.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Checked and stocked inventory throughout facility to meet expected demands.
- Moved equipment and furniture to thoroughly clean space.
- Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
Stock/Warehouse
Amazon
04.2020 - 10.2020
- Receive and put away grocery inventory in room-temperature, chiller, and frozen sections of the warehouse, working at temperatures as low as -10F for periods of your shift, Operate power industrial trucks (PIT) such as a forklift or pallet driver, and work at heights up to 35 feet
- Equipment training and certification are provided free of cost, Check for product quality, Load boxes into trucks to be sent to sites for grocery delivery, Use technology like computers and smart phones, Lift up to 49 pounds of boxes, cases, and pallets of freight, Use carts, dollies, hand trucks, and other equipment to move large quantities of merchandise, Utilize and electric pallet jack, training is provided, Stand and walk for extended periods, Go up and down stairs (where applicable), Handle a variety of products you can buy on any of Amazon’s order service – including meat and alcohol, Work all process paths including the ones that require moving between the inside and outside of the distribution center
Dish Washer/Line Cook
TILT LLC
10.2017 - 02.2020
- Wash, Sanitize & Replenished Cooking Untensils, Clean work area consistantly, Receive and put away grocery inventory in room-temperature, chiller, and frozen sections of the warehouse, working at temperatures as low as -10F for periods of your shift, Check for product quality, Use technology like computers and smart phones, Lift up to 49 pounds of boxes, cases, and pallets of freight, Use carts, dollies, hand trucks, and other equipment to move large quantities of merchandise, Stand and walk for extended periods, Go up and down stairs (where applicable), Rotate tasks throughout the week
Shipping and Receiving
Columbia Warehouse
Portland
07.2014 - 01.2015
- Receive and put away inventory, Get customer orders ready and pack them up, Load boxes into trucks for shipment, Use scanners to read bar codes on products, View prompts on screens and follow direction for some tasks, Troubleshoot problems, Ensure product meets quality requirements, Push utility carts up to 60 pounds, Stand, walk, push, pull, squat, bend, and reach during shifts, Use carts, dollies, hand trucks, and other gear to move items around, Go up and down stairs (where applicable), Work at a height of up to 40 feet on a mezzanine (where applicable), Adhere to strict safety, quality, and fulfillment production standards
Merchandising
Capital Brand Clothing
09.2013 - 05.2014
- Receive and put away inventory, Get customer orders ready and pack them up, Load boxes into trucks for shipment, Use scanners to read bar codes on products, View prompts on screens and follow direction for some tasks, Troubleshoot problems, Ensure product meets quality requirements, Push utility carts up to 40 pounds, Stand, walk, push, pull, squat, bend, and reach during shifts, Use carts, dollies, hand trucks, and other gear to move items around, Go up and down stairs (where applicable)
Education
High School Diploma -
Grant High School
Portland, OR06.2013
Skills
- Appointment Scheduling
- Data Entry
- Inbound and Outbound Calling
- Account Updating
- Information Security
- Call Management
- Adaptive Team Player
- Strong work ethic
- Customer service expertise
- Staff training and development
- POS system operation
Accomplishments
- Supervised team of 6 staff members.
- Collaborated with team of 15-20 in the development of running events for 4/20 events.
- Resolved product issue through consumer testing.
- Used Microsoft Excel - Google Docs to develop inventory tracking spreadsheets.
Certification
- Licensed Workers Permit - 2024 - Expires 2029
References
References available upon request.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Lead Budtender
Rosebud Growers INC
02.2024 - 05.2026
Customer Service Rep
Planet Fitness
11.2021 - 12.2023
Stock/Warehouse
Amazon
04.2020 - 10.2020
Dish Washer/Line Cook
TILT LLC
10.2017 - 02.2020
Shipping and Receiving
Columbia Warehouse
07.2014 - 01.2015
Merchandising
Capital Brand Clothing
09.2013 - 05.2014
High School Diploma -
Grant High School