Andre Thompson
Rancho Cordova,CA
Summary
Experienced and results driven customer relations professional with a demonstrated history of working in the financial services industry. Expertise in Customer Service, Sales, Call Center Environments, and Facilitation. Recognized for consistently meeting and exceeding goals and expectations, and providing customer and team relationship building concepts. Equipped with exemplary communication and interpersonal skills in establishing positive work relationships with individuals of all levels.
Overview
13
13
years of professional experience
1
1
Certification
Work History
CLEAR AMBASSADOR
ALCLEAR LLC
11.2022 - 08.2024
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Business Operations Associate
CAPITAL ONE FINANCIAL
11.2016 - 02.2022
- Created brand awareness through usage of digital tools to equip customers with resources for their financial empowerment
- Analyzed, explained and recommended products based on the client's financial situation
- Strategized and proposed events to invite potential new clients, for profit and non-profits to learn about new and existing products and services
- Created content for internal and external communication
- Organized and facilitated daily stand ups for continuous improvement across team structure
- Planned, promoted and facilitated financial literacy workshops.
Instructional Aide
ANTIOCH UNIFIED SCHOOL DISTRICT
01.2012 - 01.2016
- Partnered with teachers and specialists to implement lessons that were tailored to individual or small groups of behaviorally challenged students
- Assisted in answering students' questions, enabling the teacher to complete lesson plans on time
- Reinforced student learning of skills and materials through daily check-ins, and observations
- Provided timely and frequent feedback to both teacher and students, fostering an environment of open communication
- Recorded and maintained documents in an accurate and organized manner.
Customer Service Representative
CITIBANK N.A.
01.2012 - 01.2013
- Provided insightful advice through inbound customer inquiries based on clients' needs in coordination of Citi's products, services and procedures
- Processed client's transactions based on bank operational policies and procedures
- Mentored and provided feedback to assist colleagues in improving individual performance
- Consistently achieved individual and team performance targets, averaging 100% on Gallup customer service surveys
- Accessed computerized financial information to provide clients with the best options available for cross-selling and client loyalty relationships.
Education
Associates of Science -
San Francisco City College
Accounting Courses -
Ashford University
Skills
- Digital Banking
- Calendar Management
- Organizational and Operational Planning
- Research/Proposal Writing
- Project Management
- Collaborative Teamwork
- Strategic Planning
- Data Entry
- Inbound and Outbound Call Management
- Technical Support
- Associates of Science
- Microsoft Office Suite
- Google Docs
- Slack
- Mac OS operating systems and mobile devices
- Capital One's banking internal and external systems
Certification
Certified Financial Facilitator
Communityexperience
- JUNIOR ACHIEVEMENT, 3 years
- GIRLS INC, 3 years
- HABITAT FOR HUMANITY, 1 year
- MONUMENT CRISIS CENTER, 1 year
- CONTRA COSTA FOOD BANK, 1 year
Timeline
CLEAR AMBASSADOR
ALCLEAR LLC
11.2022 - 08.2024
Business Operations Associate
CAPITAL ONE FINANCIAL
11.2016 - 02.2022
Instructional Aide
ANTIOCH UNIFIED SCHOOL DISTRICT
01.2012 - 01.2016
Customer Service Representative
CITIBANK N.A.
01.2012 - 01.2013
Associates of Science -
San Francisco City College
Accounting Courses -
Ashford University
Certified Financial Facilitator
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