ANDRE VALENCIA
Tucson,AZ
Summary
Experienced with coordinating schedules and managing resources efficiently. Utilizes organizational skills to maintain smooth operations and resolve scheduling conflicts. Knowledge of communication techniques to enhance team productivity and client satisfaction.
Overview
9
9
years of professional experience
Work History
HVAC Dispatcher
Mercury Mechanical
Tucson, AZ
03.2023 - 12.2025
- Coordinated daily dispatch operations, ensuring timely response to service requests.
- Utilized routing software to optimize efficiency in delivery and service scheduling.
- Communicated effectively with field technicians to relay critical information and updates.
- Managed customer inquiries, resolving issues promptly to maintain high satisfaction levels.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Eligibility Coordinator
State Basketball Championship
Scottsdale, AZ
12.2021 - 03.2023
- Computer Proficiency - Microsoft 365, Google Suite, CRM & Various event software
- Document Verification - Reviewed and processed thousands of participant documents
- Communicated with thousands - consistent communication with teams, families, and directors through personalized emails and phone calls
- Collaborated with tournament directors and executive Staff - Tracked and reported important updates and pressing information
- Developed rapport and nurtured relationships with teams, families, and directors to enhance their experience as well as streamline documentation submissions
- Full Time, Remote
Team Lead - Fresh Department
Sams Club
Tucson, AZ
03.2017 - 03.2023
- Onboarded, trained, managed, and scheduled 10 full time employees
- Inspect merchandise and maintain strict quality control according to corporate guidelines & expectations
- Executed price adjustments and ensured member savings were accurate
- Collaborated and assisted with other department operations as needed
- Periodically rotate and fully reset merchandise and marketing displays
- Full Time
Tournament Representative/Supervisor
State Basketball Championship
Scottsdale, AZ
12.2019 - 12.2021
- On Site Supervisor - Tasked with on site problem solving & conflict resolution while maintaining customer satisfaction
- Effectively conveyed event information verbally to customers and assisted colleagues by equipping them with important details and insights
- Collected and reported relevant data and contact information to colleagues
- Promoted Events and led marketing efforts to increase awareness, registrations, and grow market share
- Conducted set-up & tear down of events with high attention to detail
- Part Time/Full Time
Education
High School Diploma - Liberal Arts
Pima Community College
Tucson, AZ05.2026
High School Diploma - undefined
Tucson High Magnet School
Tucson, AZ05.2013
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
Timeline
HVAC Dispatcher
Mercury Mechanical
03.2023 - 12.2025
Eligibility Coordinator
State Basketball Championship
12.2021 - 03.2023
Tournament Representative/Supervisor
State Basketball Championship
12.2019 - 12.2021
Team Lead - Fresh Department
Sams Club
03.2017 - 03.2023
High School Diploma - undefined
Tucson High Magnet School
High School Diploma - Liberal Arts
Pima Community College